Driver Manager (CDL) - MWRTA

Keolis America•Framingham, MA

33d•Onsite

About The Position

The Driver Manager will conduct field supervision of the driver group members to assess performance and competence. This role manages absenteeism, addresses driver performance issues with coaching and/or disciplinary action, and collaborates with Keolis Management to ensure service delivery meets contract requirements with MWRTA. The Driver Manager provides direct oversight of vehicle operators, ensuring they are fit for duty, meet standards, and possess proper licensing. They will also assist dispatch with vehicle change-outs, handle service or passenger problems, conduct road observations, monitor on-time performance, and provide feedback on safety and performance. This role involves handling special event management, monitoring pull-outs/pull-ins, conducting vehicle accident investigations, and inspecting vehicles. Additionally, the Driver Manager will observe driving skills, coach employees based on surveillance technology, and may be assigned to operate a vehicle in an emergency. The training aspect includes providing behind-the-wheel training, conducting evaluations, and ensuring operators are fully trained before revenue service. The Driver Manager serves as a role model and mentor, identifies retraining needs, and reports safe and unsafe acts/conditions. They will also assist the training department in identifying additional training needs.

Requirements

High School diploma or equivalent
Valid Massachusetts Commercial Driver’s License (CDL, with passenger endorsement & air brake endorsements)
Acceptable driving record
At minimum of 2 years of experience required as a full-time operator
Knowledge of project specific vehicles, components, and data/communications systems
Knowledge of State and Federal regulations and corporate safety programs and policies
Strong customer service attitude
Ability to read, write and speak English
Ability to communicate effectively and work with all departments
Ability to work independently and objectively
Intermediate knowledge and experience of Microsoft Office Suite
CPR, AED and First Aid Certification (Provided by the Company)
Excellent planning and leadership abilities
Excellent communication and interpersonal skills
Must be detail oriented
Self-motivated
Ability to de-escalate situations/ incidents with passengers, employees, and general public
Ability to make decisions, manage change and time
Strong analytical and reporting skills
Must pass a physical examination
Employment contingent upon passing pre-employment drug and alcohol screen
Also, contingent upon receiving a favorable background check

Nice To Haves

Transportation Dispatching Software knowledge desired

Responsibilities

Conduct field supervision of the driver group members to assess performance and competence
Manages absenteeism in the group and takes action to address unplanned absenteeism issues
Address driver performance issues, providing coaching and/or disciplinary action when appropriate
Work with applicable KTA resources to recruit, interview, onboard, train, and retain qualified drivers to deliver service in accordance with the contract and location business plan
Ongoing collaboration with various Keolis Management team to ensure the service provided per our contract with MWRTA
Provide direct oversight of vehicle operators on the street
Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications
Assist dispatch staff with vehicle change outs that occur in the field
Assist operators with service or passenger problems
Conduct road observations according to client and local policy
Monitor street operations for on-time performance and schedule adherence
Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations procedures
Follow company safety and operational rules and procedures
Handling Special Event management
Monitor AM and PM Pull-Outs and Pull-Ins
Conduct vehicle accident investigation
Inspects vehicles for damage and compliance with safety standards
Observes driving skills and work habits of drivers in the field
Coach employees based on onboard surveillance technology
Can be assigned to operate a vehicle in an emergency
Provides behind-the-wheel training for new operators and trainees
Conducts on-board evaluations and in service training to operators according to schedule and/or need
Provides behind-the-wheel retraining as directed
Evaluates new operator driving skills using appropriate checklists and evaluation forms
Provides appropriate feedback to new operators
Ensures operators are fully trained prior to being released into revenue service
Serves as role model and mentor to new operators
Identifies retraining needs
Recognizes and reports safe and unsafe acts / conditions to Management
Provides feedback to Safety manager, GM, Operations Manager, and other appropriate staff regarding training needs
Assists training department in identifying additional or refresher training needs based on current trends within the employee base
Other duties as assigned