Driver License Office Manager (Denver NE)

State of Colorado • Denver, CO

6d • Onsite

About The Position

The Colorado Department of Revenue’s Division of Motor Vehicles provides identification, driver, and vehicle services to Colorado residents and oversees organizations that provide driver and emissions testing. The Driver License Office Manager oversees the daily operations of the Denver Northeast Driver License Office, ensuring compliance and appropriate reporting to leadership. The position reports onsite at 4685 Peoria St, Suite 115, Denver, Colorado, and may require travel and work between multiple Driver License Offices.

The manager supervises and evaluates employees, manages office resources and workflow, resolves customer complaints, and performs front-line licensing and cashiering work when needed. Accounting duties include daily deposits and reconciling and verifying employee cash and credit-card receipts. The role may involve standing for long periods and travel to another office to assist with operations.

Newly hired managers receive Driver License Fundamentals training and regular skills evaluations. They must complete a written and practical DLF Certification assessment within their first year and achieve a combined average of at least 90%. Failure to certify within the first year may result in removal from the position and possible termination. Employment is subject to a tax-record compliance evaluation, background investigation, and reference check. Employees expected to drive State vehicles must maintain a valid driver license and safe driving record.

Requirements

• Five years of relevant experience in a public-facing customer-service supervisory or managerial role that includes staff supervision and performance management; or a combination of related education in Management, Business Administration, Public Administration, Human Resources, or a similar field and relevant supervisory or managerial experience totaling five years.
• Complete the Driver License Fundamentals Certification assessment within the first year in the position and achieve a combined average of at least 90% on its written and practical portions.
• Good communication, interpersonal, and people-management skills; ability to multitask, work with confidential information and in high-stress environments, and assist customers.
• Meet the stated Colorado residency requirement: applicants must not have both a Colorado street address and a current, valid Colorado State-issued driver’s license at the time of application.
• File required Colorado Individual Income Tax returns and pay tax obligations as a condition of employment.
• Successfully complete a pre-employment background investigation and reference check.
• Be legally eligible to work in the United States; the department does not provide employment-based visa sponsorship.
• Maintain a valid driver license and safe driving record before operating a State-owned vehicle, if required to drive one.

Nice To Haves

• Additional years of direct supervisory experience leading a workforce that interacts with the general public.
• Additional department-management experience establishing performance goals and evaluating workforce performance.
• Experience in a regulatory environment or technical customer-service workplace serving the general public.
• Intermediate to advanced computer, data-entry, and reporting skills, and proficiency with Google Suite.
• Experience managing a retail store or business, including staff scheduling, cash handling, and opening and closing the location.
• Excellent customer-service skills, including de-escalation techniques, and well-developed written and verbal communication skills.

Responsibilities

• Oversee daily Driver License Office operations and ensure compliance and proper reporting to leadership.
• Develop annual performance plans and conduct quarterly, midyear, and final employee performance evaluations.
• Discuss employee performance matters and prepare documentation.
• Adjust staffing and other resources as needed to maximize effectiveness.
• Handle and resolve customer complaints.
• Process complicated or difficult applications.
• Act as floor lead, relieve employees for breaks, and monitor workflow and employee schedules.
• Perform accounting duties, including making daily deposits, reconciling employee cash and credit-card receipts, verifying funds, and cashiering.
• Perform line-staff functions, including issuing documents, when business requires.
• Travel to and work at another Driver License Office as needed.

Benefits

• PERA retirement benefits, including the PERA Defined Benefit Plan and PERA Defined Contribution Plan, plus 401(k) and 457 plans.
• Medical, dental, and vision insurance coverage.
• Automatic short-term and optional long-term disability coverage.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSAs).
• Family Medical Leave Act job protection and State of Colorado Paid Family Medical Leave.
• 11 paid holidays annually and accrued annual and sick leave.
• Discounts on services and products through the State of Colorado Work-Life Employment Discount Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed