Driver Leader - Phoenix, AZ
About The Position
The Driver Leader executes U.S. Xpress initiatives with a focus on driver satisfaction and customer service, adapting to changing industry needs. The role supervises a group of drivers, supports their performance and development, promotes safe operations, and helps ensure dependable on-time service. The Driver Leader manages driver availability and performance objectives, monitors key performance indicators, resolves driver issues, and coordinates service matters with Customer Service. The position also involves responding to driver inquiries, collaborating across the organization, attending in-person meetings and training, and engaging with customers and potential customers. This position is based at the Phoenix, Arizona terminal and works Monday through Friday from 7:00 AM to 5:00 PM. It is not open to remote work. The role operates in a normal professional office environment and uses standard office equipment. The employee must be able to communicate or exchange information and have close visual acuity for computer viewing, reading, and preparing or analyzing data and reports.
Requirements
- High school diploma or GED equivalent.
- Bachelor’s degree or equivalent years of experience; equivalent experience is defined as one year of professional experience for each year of college requested.
- At least 2 years of experience in a driver-facing or customer-facing role.
- Proficiency with Microsoft Office Suite.
- Ability to assess organizational dynamics and manage change.
- Ability to work quickly and efficiently, test solutions, learn, and iterate quickly.
- Proactive and pragmatic problem-solving ability.
- Effective communication across multiple mediums.
Nice To Haves
- Experience in the transportation, logistics, and/or technology industry.
Responsibilities
- Supervise driver performance in accordance with company policies, DOT regulations, and other applicable federal and local rules and guidelines.
- Directly supervise multiple drivers, including new hires, drivers who are off the truck, and drivers needing additional training support.
- Support driver satisfaction while drivers are over the road and address driver issues and disputes.
- Recommend performance documentation, including promotions and terminations.
- Promote safe operations.
- Manage driver capacity by maintaining seated truck count and accurate driver PTAs.
- Ensure drivers and equipment, including fleet maintenance programs, support on-time service.
- Manage company performance objectives with drivers and monitor their performance.
- Monitor and manage KPIs related to P&L, safety, fuel management, and utility.
- Ensure on-time service, address potential service issues promptly, and coordinate with U.S. Xpress Customer Service when applicable.
- Communicate service deviations to Customer Service in a timely manner.
- Collaborate cross-functionally to support the company culture, mission, and core values.
- Respond to incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and other matters.
- Collaborate in person with employees at all organizational levels.
- Attend in-person meetings and training on developments, goals, and objectives, and contribute input and advice.
- Engage regularly, remotely and in person, with customers and prospective customers to establish rapport, communication, and expectations.
Benefits
- Medical, dental, and vision coverage
- Basic and supplemental life insurance
- Accidental death and dismemberment coverage
- Health Savings Accounts
- Flexible Savings Accounts
- Company-paid holidays
- Paid time off
- 401(k) with employer matching contribution
- Employee Stock Purchase Plan
- Paid parental leave
- Short-term incentive program
- Employee Assistance Program
- Pet insurance
- Employee stock options
- Profit-sharing
- Professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
