I/C Consultant

U.S. Xpress•Tunnel Hill, GA

3d•Onsite

About The Position

We are looking for a Driver Leader to come in and execute on our initiatives daily with an obsession around driver satisfaction and customer focus. A successful Driver Leader will be flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day. This role involves supervising driver performance, managing driver satisfaction, making recommendations for performance documentation, addressing driver issues and disputes, promoting safe operations, and ensuring on-time service. The Driver Leader will also collaborate cross-functionally to drive the company culture and live out its mission and core values. Responsibilities include answering incoming phone calls, live chats, and emails to assist drivers with various issues, and monitoring and managing KPIs around P&L, Fuel Management, and Utility. The Driver Leader will directly supervise 30-50 drivers.

Requirements

Bachelor’s degree or equivalent experience required
2+ years of experience in driver or customer facing role required
Proficient with Microsoft Office suite
Good written and oral communication skills
Good interpersonal skills
Good judgment and problem-solving skills

Responsibilities

Supervise driver performance according to Variant policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.
Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).
Responsible for the satisfaction of a driver while they are over the road.
Makes recommendations for performance documentation to include promotions and/or terminations.
Responsible for addressing issues and disputes for drivers.
Promote safe operations.
Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.
Ensures drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service.
Manage company performance objectives with drivers and monitor that performance.
Ensure on time service is met; address possible service issues in a timely manner while coordinating with USX Customer Service when applicable.
Communicate service deviations to Customer Service in a timely manner.
Collaborate cross-functionally to continue to drive the culture and live out our mission and core values.
Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
Monitor and Manage KPI’s around P&L, Fuel Management, and Utility.