Driver Leader - Phoenix, AZ

U.S. Xpress•Phoenix, AZ

9d•Onsite

About The Position

The Driver Leader executes U.S. Xpress initiatives with a focus on driver satisfaction and customer service. The role supervises and supports drivers, maintains driver and truck capacity, promotes safe operations, and monitors performance and service delivery. The Driver Leader addresses driver concerns, coordinates with Customer Service, and collaborates across the organization and with customers. This position is based at the Phoenix terminal and is not open to remote work. The schedule is Monday through Friday, 6:00 AM to 4:00 PM.

Requirements

High school diploma or GED equivalent.
Bachelor’s degree or equivalent years of professional experience; one year of professional experience counts for each requested year of college.
At least 2 years of experience in a driver-facing or customer-facing role.
Proficiency with Microsoft Office Suite.
Ability to assess organizational dynamics and manage change.
Ability to work quickly and efficiently, test solutions, learn, and iterate quickly.
Proactive and pragmatic problem-solving ability.
Effective communication across multiple mediums.

Nice To Haves

Experience in transportation, logistics, and/or the technology industry.

Responsibilities

Supervise driver performance in accordance with company policies, DOT regulations, and other applicable rules and laws.
Directly supervise multiple drivers, including new hires, drivers off the truck, and drivers needing additional training.
Support driver satisfaction while drivers are over the road and address driver issues and disputes.
Recommend performance documentation, including promotions and terminations.
Promote safe operations.
Maintain seated truck count and accurate driver PTAs to manage driver capacity.
Ensure drivers and equipment perform as necessary to provide on-time service.
Manage driver performance objectives and monitor results.
Monitor and manage KPIs for P&L, safety, fuel management, and utility.
Ensure on-time service and address potential service issues promptly in coordination with Customer Service.
Communicate service deviations to Customer Service in a timely manner.
Collaborate cross-functionally to support company culture, mission, and core values.
Respond to driver calls, live chats, and emails about delays, service issues, trailers, payroll, and other needs.
Collaborate in person with employees at all organizational levels.
Attend in-person meetings and trainings, and contribute input and advice.
Engage remotely and in person with current and potential customers to establish rapport, communication, and expectations.