Driver/Intake Specialist (ITS Services)

Casa Esperanza • Tewksbury, MA

7d • Onsite

About The Position

We are seeking a reliable and compassionate Driver/Intake Specialist to support our Integrated Treatment Services (ITS) program. This role combines safe client transportation with front-line intake support, helping to triage individuals seeking entry into services. You will play a critical role in ensuring clients are safely transported, welcomed, and connected to care.

Requirements

• High School Diploma or GED required
• Valid Massachusetts Driver’s License with a strong record of safe driving
• Ability to demonstrate compassion and professionalism when working with individuals in recovery
• Commitment to working in a multicultural environment with a strong customer service orientation
• Comfortable using mobile technology (calls, texts, email, GPS)

Nice To Haves

• Spanish bilingual candidates are strongly encouraged to apply

Responsibilities

• Conduct daily vehicle inspections at the start of each shift
• Ensure the assigned vehicle is clean and well-maintained and report any repair needs
• Drive the program vehicle safely while adhering to all state and local traffic laws
• Use GPS to plan safe and efficient routes to meet timelines
• Transport clients to appointments, program locations, and other destinations
• Complete pickups and deliveries, including medications, documents, and supplies
• Assist clients with entering and exiting the vehicle, ensuring safety and dignity
• Maintain communication with program staff regarding transport updates using a hands-free device
• Perform routine and preventative vehicle maintenance, including detailing
• Complete inventory reports for transported goods and supplies
• Manage the company gas credit card and submit receipts weekly
• Assist with triaging individuals seeking entry into ITS services
• Support intake processes and ensure a welcoming, respectful experience for clients
• Properly conduct and administer drug screenings upon client return to the program, as needed
• Safely handle and transport medications in accordance with program protocols
• Maintain accurate documentation related to transportation and intake activities
• Use a program-issued cell phone for calls, texts, and email communication
• Work occasional limited overtime, as needed
• Perform other related duties as assigned

Benefits

• Compensation: $21.00 per hour
• 401(k) Retirement Plan: All eligible employees may elect to participate after 1 year of service. Casa Esperanza, Inc. will match a contribution of up to 6% of your annual salary
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO)—18 days in year one, 20.5 days in year two, 23 days in year five
• Sick Pay—10 paid days per year
• Long-/Short-Term Disability
• Paid by Company Life Insurance
• Health Insurance (Medical, Dental, Vision)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment, Travel, Movies, etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED