Driver/Intake Specialist (ITS Services)

Opportunities to Join Our Amazing Team•Tewksbury, MA

7d•Onsite

About The Position

Casa’s Conexiones Individualized Treatment Services is an integrated Acute Treatment Services/Clinical Stabilization Services (ATS-Detox/CSS) program that supports individuals from medically monitored withdrawal management through clinical stabilization and works to transition patients to ongoing care in the community. This model provides increased support for individuals with co-occurring mental health and substance use disorders that have had unsuccessful previous treatment. Staff take a personalized approach to meet each patient’s needs and help them develop a treatment plan so they can thrive in the community. Our goal is to stabilize and support patients as they move forward in their recovery. Conexiones is a 32-bed inpatient facility located on the campus of Tewksbury Hospital. Our care plans integrate the CSS and ATS-Detox services tailored to individual needs. We are seeking a reliable and compassionate Driver/Intake Specialist to support our Integrated Treatment Services (ITS) program. This role combines safe client transportation with front-line intake support, helping to triage individuals seeking entry into services. You will play a critical role in ensuring clients are safely transported, welcomed, and connected to care.

Requirements

High School Diploma or GED required
Valid Massachusetts Driver’s License with a strong record of safe driving
Ability to demonstrate compassion and professionalism when working with individuals in recovery
Commitment to working in a multicultural environment with a strong customer service orientation
Comfortable using mobile technology (calls, texts, email, GPS)

Nice To Haves

Spanish bilingual candidates are strongly encouraged to apply

Responsibilities

Conduct daily vehicle inspections at the start of each shift
Ensure the assigned vehicle is clean and well-maintained and report any repair needs
Drive the program vehicle safely while adhering to all state and local traffic laws
Use GPS to plan safe and efficient routes to meet timelines
Transport clients to appointments, program locations, and other destinations
Complete pickups and deliveries, including medications, documents, and supplies
Assist clients with entering and exiting the vehicle, ensuring safety and dignity
Maintain communication with program staff regarding transport updates using a hands-free device
Perform routine and preventative vehicle maintenance, including detailing
Complete inventory reports for transported goods and supplies
Manage the company gas credit card and submit receipts weekly
Assist with triaging individuals seeking entry into ITS services
Support intake processes and ensure a welcoming, respectful experience for clients
Properly conduct and administer drug screenings upon client return to the program, as needed
Safely handle and transport medications in accordance with program protocols
Maintain accurate documentation related to transportation and intake activities
Use a program-issued cell phone for calls, texts, and email communication
Work occasional limited overtime, as needed
Perform other related duties as assigned

Benefits

Compensation: $21.00 per hour
401(k) Retirement Plan: All eligible employees may elect to participate after 1 year of service. Casa Esperanza, Inc. will match a contribution of up to 6% of your annual salary
Holiday Pay (12 days per year + 1 floating holiday)
Paid Time Off (PTO)—18 days in year one, 20.5 days in year two, 23 days in year five
Sick Pay—10 paid days per year
Long-/Short-Term Disability Paid by Company
Life Insurance
Health Insurance (Medical, Dental, Vision)
Health Reimbursement Arrangement (HRA)
FSA/DCA (Flexible Spending Account & Dependent Care)
ComPsych Guidance Resources - EAP
Educational Opportunities
Tuition Remission
Employee Ticket at Work (Discounts for Entertainment, Travel, Movies, etc.)
Career Advancement Opportunities
Increased Salary for Credentials