Driver & Identification Service Center Specialist - Sioux City
About The Position
The Driver & Identification Service Center Specialist at the Iowa Department of Transportation focuses on customer service and helps Iowans obtain required identification documents and remain mobile. The role provides exceptional service in a fast-paced, high-volume environment and supports the department’s mission, “Making Lives Better Through Transportation,” and its core values. Duties rotate and include work in the office and outside, with responsibility for keeping services on schedule and ensuring customer satisfaction. The position is based in Sioux City and operates Monday through Friday, 8:00 AM to 4:30 PM. Occasional in-state travel and reporting to other locations as needed are expected. Drive-test duties involve extended exposure to all weather conditions and a range of driving skill levels; rain and winter clothing will be provided. The position requires a valid, unrestricted driver’s license (except for corrective lenses) before hire and successful completion of federal and local name-based and fingerprint criminal history background checks. After hire, employees must obtain and maintain required American Association of Motor Vehicle Administration certifications, complete a Motorcycle Rider Education Safety course, and attend required department training. Training classes and time are provided upon hiring. The position is covered by the REAL ID Act and requires the background check specified under 6 CFR Part 37.
Requirements
- Meet at least one of the following minimum qualification routes: high school graduation or GED plus three years of full-time clerical or closely related work experience; a total of three years of education and/or qualifying full-time experience, with 30 semester hours of accredited college or university coursework in any field equaling one year of full-time experience; or six months of full-time work as a Driver & Identification Service Center Associate in the current, continuous state executive branch.
- Before hire, possess and maintain a valid, unrestricted driver’s license, except for corrective lenses; at minimum, an operator’s license.
- Pass federal and local name-based and fingerprint criminal history background checks, including the background check required under 6 CFR 37.45.
- After hire, attend, obtain, and maintain required American Association of Motor Vehicle Administration certifications.
- After hire, complete a Motorcycle Rider Education Safety course and required department training sessions.
Responsibilities
- Answer customer questions and inquiries by phone and in person.
- Conduct driving tests.
- Issue driver’s licenses and identification cards.
- Provide expert guidance on driver’s license eligibility, licensing requirements, and identification requirements under federal REAL ID standards.
- Administer and score motorcycle, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations.
- Review State and Federal records and database information to determine eligibility for issuance or non-issuance.
- Support teammates through knowledge sharing, training, and mentoring.
- Stay on schedule and help ensure customer satisfaction.
Benefits
- Competitive pay and benefits package
- Health insurance
- Dental insurance
- Flexible spending account
- Life insurance
- Professional growth and development opportunities
- Paid vacation leave, accrued biweekly
- Separate sick leave
- Nine paid holidays per year
- Iowa Public Employee Retirement System (IPERS) retirement package with employer match
- Optional 401A plan with employer contributions
- Employee discount programs from a variety of vendors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
