Driver & Identification Service Center Consultant - Coralville

State of Iowa • Coralville - 52241 - Johnson County, IA

3d • Onsite

About The Position

At the Iowa Department of Transportation, the focus of a Driver & Identification Service Center Consultant is ensuring safe mobility through professional customer service and team leadership. Every task and customer helped by you will contribute towards the Iowa DOT Mission of Making Lives Better Through Transportation and five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception. Your role as a Consultant in our fast-paced, high-volume work environment will focus on a variety of tasks, both in the office and outside.

Requirements

• Must possess and maintain a valid, unrestricted, except for corrective lenses, and driver's license (minimum of an operator's license)
• Must pass federal and local name-based and Fingerprint criminal history background checks
• Must obtain and maintain required American Association of Motor Vehicle Administrator certifications
• Must attend a Motorcycle Rider Education Safety course
• Must attend department training sessions as required
• Graduation from an accredited four-year college or university.
• Four years of full-time work experience in public administration (e.g., public sector clerical or managerial work, program oversight, strategic planning, auditing, or law enforcement).
• A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes experience equal to two years of full-time work within the Motor Vehicle Division of the Iowa Department of Transportation.

Responsibilities

• Assist supervisor with team responsibilities, coordination, and efficiency as needed
• Being a point of contact for customer questions and inquiries through answering phones, conducting driving tests, or issuing licenses and IDs
• Providing expert knowledge of driver’s license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards and issuing license, or identification documents off of eligibility
• Administering and scoring motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations
• Reviewing State and Federal records and database information to determine issuance / non-issuance eligibility; conducting re-exams for re-issuance purposes (written, driving, or visual)
• Supporting teammates through knowledge sharing, training, mentoring, etc.

Benefits

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance
• Insurance benefits start the first month following 30 days of employment
• Opportunities for professional growth and development
• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
• Optional 401A plan with employer contributions
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level