Driver & Identification Service Center Specialist - Ames
About The Position
At the Iowa Department of Transportation, the focus of a Driver & Identification Service Center Specialist is always the customer! This position is critical to ensure that Iowans get or stay mobile by helping customers obtain required identification documents. We’re looking for someone who can provide exceptional service in a fast-paced, high-volume environment while exceeding customer expectations. Every task and customer you interact with will contribute towards making our Mission: Making Lives Better Through Transportation and five Core Values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception successful. Your role as a Specialist will focus on a variety of tasks, both in the office and outside, and no two days will be the same with rotating duties. Specialists are tasked with staying on schedule and ensuring customer satisfaction by: * Acting as a point of contact for customer questions and inquiries through answering phones, conducting driving tests, or issuing licenses and IDs * Providing expert knowledge of driver’s license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards and license issuance, or identification documents off of eligibility * Administering and scoring motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations * Reviewing State and Federal records and database information to determine issuance/non-issuance eligibility * Supporting teammates through knowledge sharing, training, mentoring, etc.
Requirements
- Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license)
- Must pass federal and local name-based and fingerprint criminal history background checks.
- Must attend, obtain, and maintain required American Association of Motor Vehicle Administration certifications, a Motorcycle Rider Education Safety course, and department training sessions as required.
- Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.
- A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
- Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.
Responsibilities
- Acting as a point of contact for customer questions and inquiries through answering phones, conducting driving tests, or issuing licenses and IDs
- Providing expert knowledge of driver’s license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards and license issuance, or identification documents off of eligibility
- Administering and scoring motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations
- Reviewing State and Federal records and database information to determine issuance/non-issuance eligibility
- Supporting teammates through knowledge sharing, training, mentoring, etc.
Benefits
- Competitive pay and benefits package including health, dental, flexible spending, and life insurance
- Insurance benefits start the first month following 30 days of employment
- Opportunities for professional growth and development.
- Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
- Optional 401A plan with employer contributions.
- Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
