Driver Experience Advisor - Dedicated & Expedited

Hirschbach•Dubuque, IA

9d•$52,901 - $70,000•Onsite

About The Position

The Driver Experience Advisor is a foundational relationship builder and operational coach responsible for managing an assigned driver population and executing retention strategies. This role focuses on building trust, conducting structured coaching conversations, identifying retention risks, and supporting drivers in achieving operational and financial success.

Requirements

1-2 years of experience in transportation or logistics, preferably with driver-facing responsibilities
Demonstrated strength in identifying root causes and applying structured problem-solving
Strong financial acumen, especially related to small business or lease-purchase operations
High emotional intelligence with the ability to coach, persuade, and resolve conflict
Proficiency in Microsoft Office Suite, AS400, and transportation tools (e.g., Geotab, engagement software platforms, and DriverConnect)
Excellent verbal and written communication skills

Nice To Haves

Bachelor’s degree in business, Transportation, or a related field

Responsibilities

Build strong relationships by understanding drivers’ personal goals, family priorities, and work preferences
Conduct regular one-on-one check-ins to address satisfaction, performance, and retention risk
Collaborate with Driver Leaders to proactively address concerns (miles, home time, pay, equipment)
Serve as liaison between drivers and departments including Recruiting, Safety, Payroll, and Maintenance
Monitor engagement platforms for feedback trends and act on actionable insights
Deliver coaching interventions for service, safety, and performance gaps (especially bottom 20%)
Facilitate smooth transitions during fleet changes and ensure continuity of driver history
Act as a business coach for lease-purchase drivers, providing guidance on lease structure and expectations, weekly financial planning and forecasting, fuel optimization and maintenance planning, and tax planning (via ATBS or CPA referrals)
Analyze driver performance data to identify improvement opportunities
Promote internal tools and learning resources (e.g., Luma)
Manage at-risk tickets within the Driver Connect Module
Track and manage key metrics: Bonus eligibility, Production (miles per week), Safety performance and incidents, Preventable accidents, Driver satisfaction feedback
Maintain at-risk driver logs in AS400 and resolve issues through collaboration
Conduct root cause analysis on disengagement and turnover
Participate in weekly retention meetings and escalate critical risks
Support fleet performance goals: Reduce turnover to <90%, Increase miles per truck to 2,500/week, Improve safety outcomes, Increase bonus qualification rates
Partner with Driver Experience and Operations teams to improve the driver journey
Identify and resolve systemic issues (communication gaps, payroll errors, maintenance delays)
Support change initiatives (pay models, technology rollouts)
Provide frontline insights to leadership
Participate in continuous improvement projects
Administer the OTR Driver Mentor & Ambassador Program
Maintain program documentation, SOPs, and mentor assignment tracking
Partner with leadership to identify, screen, and onboard mentors
Ensure mentors are trained on expectations, coaching skills, and compliance standards
Monitor mentor engagement, documentation, and contact cadence
Act as liaison for escalation of driver-related issues
Calculate and submit monthly mentor incentives for approval
Track program effectiveness and recommend improvements
Reinforce leadership behaviors aligned with company values
Ensure compliance with confidentiality, safety, and company policies