Driver Engagement Advocate
About The Position
The New York City Taxi and Limousine Commission (TLC) regulates New York City's taxi and for-hire vehicle industries. The Office of Community Affairs is TLC's primary public-facing unit, handling non-licensing correspondence, working with elected officials and other city agencies, providing language access services, and coordinating with the Office of Policy to keep licensees, industry stakeholders, and the public informed about agency rules and initiatives. The Driver Engagement Advocate conducts field outreach and builds relationships with drivers and driver organizations across the taxi and for-hire vehicle industries. The role is designed to bring drivers' perspectives into the agency by gathering and documenting feedback, identifying emerging issues, sharing updates with leadership, and connecting drivers with relevant TLC resources and staff. The position is approximately 60% field-based and 40% office-based, with outreach at locations where drivers work and gather across New York City. The schedule may include evenings, nights, and occasional weekends.
Requirements
- High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties, or equivalent education and/or experience.
- Ability to work a flexible schedule, including evenings, nights, and occasional weekends.
- Ability to travel to and engage drivers at locations across New York City, including airports, taxi stands, transportation hubs, restaurants, garages, houses of worship, and other driver gathering places.
Nice To Haves
- Firsthand experience as a recent TLC-licensed driver or significant knowledge of New York City's taxi and for-hire vehicle industry.
- Ability to engage drivers in a genuine, approachable, and culturally competent manner.
Responsibilities
- Conduct regular field outreach with TLC drivers at airports, taxi stands, transportation hubs, restaurants, garages, and other driver gathering places throughout New York City.
- Build and maintain trusted relationships with drivers and driver organizations across the taxi and for-hire vehicle industries.
- Develop briefings, talking points, assessments, engagement plans, and other materials supporting agency priorities.
- Draft memos documenting updates, recommendations, and follow-ups from engagements for the manager and Assistant Commissioner for Engagement and Community Affairs.
- Report updates and driver feedback at in-person team meetings.
- Attend driver and association meetings, community events, roundtables, listening sessions, and other industry gatherings.
- Engage directly with drivers to understand their experiences, concerns, challenges, and priorities.
- Monitor and engage with driver conversations on social media, messaging platforms, online forums, and other communication channels.
- Identify recurring themes and emerging issues affecting drivers and elevate them to agency leadership and relevant TLC divisions.
- Maintain a feedback loop between drivers and TLC, documenting, tracking, and following up on concerns.
- Develop a working understanding of TLC rules, policies, programs, licensing requirements, enforcement practices, and services affecting drivers.
- Prepare for driver engagements with knowledge of current TLC initiatives, industry concerns, and relevant agency policies.
- Connect drivers with appropriate TLC resources, information, programs, and agency staff.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
