Driver Engagement Advocate

City of New York•New York City, NY

8d•Onsite

About The Position

The New York City Taxi and Limousine Commission (TLC) regulates New York City’s taxi and for-hire transportation industry. The Office of Community Affairs is TLC’s primary public-facing unit, handling non-licensing correspondence, working with elected officials and other city agencies, providing language access, and coordinating with the Office of Policy to keep licensees, industry stakeholders, and the public informed about agency rules and initiatives. The Driver Engagement Advocate conducts direct, regular outreach to TLC drivers throughout New York City and builds trusted relationships with drivers and driver organizations. This is not a traditional desk-based role: the position is approximately 60% in the field and 40% in the office. The advocate gathers and documents driver feedback, identifies emerging issues, shares findings with agency leadership, and helps connect drivers with relevant TLC resources and staff. The work requires a flexible schedule that can include evenings, nights, and occasional weekends, reflecting when and where drivers work and gather.

Requirements

High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described, or equivalent education and/or experience.
Ability to work a flexible schedule that may include evenings, nights, and occasional weekends.
Ability to conduct outreach in the field and engage drivers in an approachable and culturally competent manner.

Nice To Haves

Firsthand experience as a recent TLC-licensed driver or significant knowledge of New York City’s taxi and for-hire vehicle industry.

Responsibilities

Conduct regular field outreach with TLC drivers at airports, taxi stands, transportation hubs, restaurants, garages, and other driver gathering places throughout New York City.
Build and maintain trusted relationships with drivers and driver organizations across the taxi and for-hire vehicle industries.
Develop briefings, talking points, assessments, engagement plans, and other materials supporting agency priorities.
Draft memos documenting each engagement, including updates, recommendations, and follow-ups, for the manager and Assistant Commissioner for Engagement and Community Affairs.
Report updates and driver feedback at in-person team meetings.
Attend driver and association meetings, community events, roundtables, listening sessions, and other industry gatherings.
Engage directly with drivers to understand their experiences, concerns, challenges, and priorities.
Monitor and participate in driver conversations on social media, messaging platforms, online forums, and other communication channels.
Identify recurring themes and emerging issues affecting drivers and elevate them to agency leadership and relevant TLC divisions.
Maintain a feedback loop between drivers and TLC by documenting, tracking, and following up on concerns.
Develop a strong working knowledge of TLC rules, policies, programs, licensing requirements, enforcement practices, and services affecting drivers.
Prepare for driver engagements with knowledge of current TLC initiatives, industry concerns, and relevant agency policies.
Connect drivers with appropriate TLC resources, information, programs, and agency staff.