Delivery - Driver CDL B

Erie Materials•Elmira Heights, NY

About The Position

The Driver safely transports exterior building products to customer jobsites and other designated locations. The role involves driving company vehicles, loading and unloading materials, following delivery routes and schedules, communicating with customers and dispatch, documenting deliveries, and providing professional customer service. Drivers may also assist with warehouse work and customer pickups as department needs require. The position requires lifting building materials weighing up to 100 pounds, and deliveries are generally unloaded at the jobsite without assistance. Drivers use proof-of-delivery tools to photograph the jobsite and delivered products, and may need to obtain a customer waiver when a pavement delivery location appears questionable. They provide advance delivery notifications, use mobile apps to share arrival-time and route updates, and respond calmly to unexpected situations. Depending on department needs, drivers may stay beyond scheduled time to help prepare orders for the following day. Drivers operate a safe, clean, well-maintained fleet that includes forklifts, flatbed straight trucks with booms, Moffett-equipped flatbeds, trailers, and soft-side straight rigs. The role may also include operating a forklift, receiving and checking in product, putting away returns, stocking warehouse bays, cleaning warehouse areas, and helping walk-in customers.

Requirements

Valid New York State Commercial Class B driver's license with a clean driving record.
High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Excellent knowledge of and adherence to traffic laws and road safety regulations.
Ability to interpret and use GPS and other navigation tools.
Strong communication, interpersonal, and customer service skills.
Ability to lift and carry building materials weighing up to 100 pounds.
Ability to pass a DOT physical and DOT drug screening.
Ability to meet FMCSA vision requirements: at least 20/40 vision in each eye, with or without correction; a 70-degree field of vision; and the ability to recognize red, green, and amber traffic lights. If the standard cannot be met with one eye, an eye doctor’s Vision Evaluation Report (Form MCSA-5871) is required for alternative certification.
Ability to meet FMCSA hearing requirements: perceive a forced whispered voice in the better ear at not less than five feet, with or without a hearing aid, or meet the stated audiometric hearing-loss threshold.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Strong basic math skills, including adding, subtracting, multiplying, and dividing in all units of measure.
Air Brakes endorsement.
Hazardous Materials (HazMat) endorsement, or ability to obtain it within the first three months of employment if hired without it.

Nice To Haves

At least one year of professional driving experience.
Knowledge of building materials products.
Forklift and/or Moffett experience.

Responsibilities

Safely operate company vehicles to transport and pick up building materials at designated locations.
Follow traffic laws, regulations, and company policies.
Perform pre-trip and post-trip vehicle inspections and report issues.
Keep the vehicle interior clean and organized.
Use proof-of-delivery tools to photograph the jobsite and delivered product; obtain a customer waiver when a pavement delivery location appears questionable.
Communicate and work effectively with customers, dispatchers, management, and coworkers.
Contact customers by text or phone in advance regarding deliveries.
Follow delivery routes and schedules accurately and promptly.
Load the truck with products designated for deliveries on the route; make multiple trips from the branch when required.
Complete necessary paperwork and maintain accurate trip records.
Respond calmly and efficiently to emergencies or unexpected situations, including contacting the department manager when needed.
Safely drive to customer jobsites and unload products, usually without assistance.
Protect products from inclement weather.
Stay beyond scheduled time when needed to help pull orders for the following day's deliveries.
Read work orders and invoices to determine product needs for customer pickups or deliveries.
Lift and carry building materials weighing up to 100 pounds.
Operate a forklift to load customer vehicles and delivery trucks, unload vendor trucks, and move stocked products.
Assist with warehouse work, including putting away returns, stocking bays, cleaning, helping walk-in customers, and receiving and checking in products.
Provide personalized customer service in person and by phone, maintain a professional and friendly demeanor, and handle feedback and complaints efficiently.
Use mobile apps and other technology to communicate with dispatchers and customers, including arrival-time and route updates.
Perform additional responsibilities as assigned.