Call Center Agent - Days B

Hallcon • Lenexa, KS

9d • Onsite

About The Position

Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clients—including railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights. We’re seeking a reliable, detail-oriented Driver Call Center Agent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry.

Requirements

• Excellent attendance and reliability—your presence matters
• Strong typing and 10-key skills
• Solid phone communication and customer service abilities
• Comfortable working in an office environment
• High school diploma or equivalent

Nice To Haves

• 6+ months of dispatch or customer service experience

Responsibilities

• Coordinate and ensure timely coverage of driver trips
• Monitor trip accuracy and provide support where needed
• Escalate issues to field operations or customers when appropriate
• Maintain up-to-date and accurate records in our internal systems
• Communicate professionally with field management and other team members
• Take on additional tasks as assigned

Benefits

• Meaningful work that keeps essential industries moving
• Supportive, responsive leadership and a collaborative team culture
• Equipment provided and systems in place to help you succeed
• Opportunity to grow within a stable, purpose-driven organization
• High autonomy with clear expectations
• Competitive pay and benefits in a casual, professional work setting
• Competitive compensation
• Comprehensive benefits
• Exceptional growth potential and stability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED