Drayage Dispatcher

NFI Industries•Paramount, CA

16h

About The Position

The Drayage Dispatcher will be in charge of planning the utilization of the drivers/owner operators for container movements to and from port locations to customer facilities.

Requirements

Must have at least 1 year of Port Drayage Experience working with ocean container drayage customers at the Ports
High school diploma, general education degree required.
Minimum 1 yrs experience with drayage / intermodal business
Knowledge of customer service principles and practices.
Communication skills – verbal and written.
Listening skills.
Customer-focused team player.
Time management skills.
Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).
Well organized with high attention to detail and accuracy.
Bilingual English/Spanish is required
Excellent verbal and written communication skills
Ability to work under pressure and in a fast-paced environment
Ability to multi-task and yet be detail-oriented
Responsible individual with a professional attitude timely, reliable and
Excellent follow up skills

Nice To Haves

Experience with Trinium Transportation Management System is desired and proficient in Microsoft Word and Excel

Responsibilities

Provides load planning, driver scheduling/appointments, and dispatch duties for in house owner operator fleet and any sub-haulers.
Maintains positive and encouraging working relations with all dispatchers and drivers
Provides constant communications of service issues to the facility departments
Provides daily and weekly performance/KPI data reports
Manages and maintains operations inputs to allow for driver settlement via the dispatchers and settlement teams
Utilize Trinium system to address issues and document interaction
Maintaining ample sub-haulers to handle spikes in volume
Follow specific escalation process in the event of major service failure / issue.
Respond promptly to driver or carrier needs.
Accurate and timely entry into operation system of loads status
Assists with implementing Safety, Security, and Operational programs roll out
Ensures accurate and timely completion of daily and weekly tasks