Draft Specialist

Doll DistributingDes Moines, IA
$19 - $19Onsite

About The Position

The Draught Specialist is responsible for providing exemplary execution in the areas of customer service, draught line implementation and maintenance and timely responses to service calls. This position works closely with all customers to ensure operations are in compliance with the company’s objectives and policies. The Draught Specialist plays a key role in helping Doll Distributing with their vision: Building Brands and Building Relationships. All duties performed are expected to be within the objectives, standards, mission, and policies of Doll Distributing LLC, State of Iowa laws and regulations governing the beer industry, and brewery/supplier requirements.

Requirements

  • Must be 19 years of age
  • High school diploma or GED
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees
  • Basic mechanical background
  • Valid drivers’ license required
  • The ability to pay attention to detail, problem solve, troubleshoot, and make decisions is required

Nice To Haves

  • Working knowledge of Excel and Outlook and either entry-level (or ability to learn)
  • Mobility
  • Able to work with a diverse group of people

Responsibilities

  • Using necessary solutions, clean all draught lines every 14 days by process of disassembling, reassembling, and reinstalling
  • Demonstrate and consistently follow the guidelines for cleaning draught lines
  • Clean keg couplers
  • Based on company guidelines, ensure Co2 pressure and temperatures are in compliance, maintain faucets, and check for bad gaskets
  • Respond to service calls and commit to troubleshoot and resolve any draught line problems or inquiries
  • Install new draught lines and systems at customer accounts when necessary
  • Exhibit a strong commitment to the service needs of the customer to build retailer relationships and sales
  • Proactively monitors all competitive activity for assigned categories
  • Serve as a back-up to other draught specialists when on leave
  • Provide on-call customer service for any draught support at special events
  • Check kegs in warehouse for any defective issues
  • Order cleaning solutions and parts when needed
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