Draft Processing Specialist

Fibre Federal Credit Union • Longview, WA

6d • Onsite

About The Position

Fibre Federal Credit Union is seeking a Draft Processing Specialist to work out of their Longview, WA office. This is not a remote position. The Draft Processing Specialist is responsible for daily draft processing, reviews, and returns, ensuring accuracy and compliance with regulatory deadlines. This role supports payment processing operations by handling transaction research, troubleshooting, filing without entry claims, working check forgery investigations, and other payment-related support as needed. The position works closely with members, departments, and frontline employees to resolve issues, answer questions, and support payment products and services while maintaining a strong focus on fraud detection, risk mitigation, regulatory compliance, and the protection of member and organizational assets.

Requirements

• Work Independently - Work independently and maintain control and oversight of all assigned tasks and responsibilities.
• Problem Solving - The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal Skills - The individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things.
• Team Player - Must be a strong team player with an outgoing, positive, can-do attitude and be comfortable with continuously changing opportunities and priorities.
• Oral Communication - The individual speaks clearly and persuasively in positive or negative situations. The individual maintains ongoing communication with Department Manager concerning activities of the department as well as needs or problems, and keeps them informed of all pertinent problems, irregularities, new developments, changes, and other important information.
• Written Communication - The individual edits work for spelling and grammar, presents numerical data effectively, and is able to read and interpret written information.
• Planning/Organizing - The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
• Quality Control - The individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Dependability - The individual is consistently at work and on time (except for those cases protected by law which are outlined in the Employee Guide), follows instructions, responds to Management direction, and solicits feedback to improve performance.
• Observes Policies/Procedures - The individual sets an example in observing (following) Credit Union policy and applicable Standard Operating Procedures, as well as those in the Employee Guide.
• Possess high school diploma or equivalent
• Two years of financial services experience or equivalent.
• Must be bondable

Nice To Haves

• Previous payment processing experience is preferred.

Responsibilities

• Process daily draft files, returns, exceptions, stop payments, and large-dollar items to determine proper posting or return status.
• Post account and GL adjustments accurately for draft clearing corrections.
• Prepare Federal Reserve return cash letters and process daily Fed returns.
• Process incoming and outgoing large item notifications.
• Research, prepare, and follow up on draft claims.
• Manage cashier's checks, including exception handling, counterfeit review, corrections, and balancing.
• Process check stop payment requests accurately and timely.
• Review and verify merchant, mobile, ATM, and ITM deposits for negotiability, fraud risk, and hold requirements; evaluate and release holds as appropriate.
• Monitor and research FICO alerts related to suspicious ATM and card activity.
• Research and resolve member and staff inquiries while supporting daily operations for card, check, and digital payment services. This includes troubleshooting and resolving issues related to draft clearing, card services, RDC, stop payments, Bill Pay, Zelle, A2A transfers, wires, and ATM/ITM disputes.
• Work directly and indirectly with members, staff, and management to investigate, troubleshoot, and resolve issues related to card, check, and digital payment services while providing prompt, professional support to members and internal staff via phone and electronic channels.
• Review and resolve outstanding Payment Services ticket queue items.
• Monitor, review, and process outgoing wire requests submitted in branch and online banking channels.
• Apply sound judgment and risk analysis to support fraud prevention, operational accuracy, and loss mitigation.
• Provide high-quality, prompt, professional, and friendly service to members, staff, and the management team through all communication channels, including phone, teams, secured messaging, and in-person.
• Provide backup support for department functions as assigned.
• Follow all policies, procedures, and regulatory requirements.
• Perform other duties as assigned by management.

Benefits

• Competitive Salary
• Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee
• Paid Vacation Time
• Paid Volunteer Hours
• 6% 401(k) Plan Contribution
• 10 Paid Holidays
• 2 Floating Holidays
• Opportunities for growth within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED