Drain/Sewer Technician

Sila Services•New Castle, PA

About The Position

Burns & McBride is seeking an experienced Drain & Sewer Technician to provide residential drain, sewer, and, when qualified, plumbing services. The role covers residential drain and sewer systems throughout the home and from the home to the curb. The technician diagnoses problems, performs drain-clearing and related work, recommends solutions, presents estimates, and explains service options to homeowners. The position combines technical work with customer service and sales, including obtaining customer approval before work begins and identifying services that meet customer needs. The technician uses drain-cleaning and camera equipment, maintains a company vehicle and equipment, and completes service records using field service software. The position includes ongoing paid technical and customer service training, year-round work, and opportunities for career advancement. Success involves delivering reliable solutions, quality workmanship, and strong customer relationships.

Requirements

At least 5 years of hands-on drain-clearing experience.
Experience diagnosing residential drain and sewer problems from inside the home to the curb.
Ability to sell drain and sewer services and confidently explain recommendations.
Strong customer service skills and ability to build trust with homeowners.
Experience with cable machines, hydro-jetting equipment, and sewer cameras.
Solid understanding of residential plumbing and drain systems.
Strong diagnostic, problem-solving, and communication skills.
Professional, customer-focused approach and commitment to quality workmanship.
Ability to work independently, manage time effectively, and maintain accurate service records.
Comfort using tablets, mobile applications, and field service software.
Valid driver’s license with an acceptable driving record.
Ability to perform physical work in basements, crawl spaces, bathrooms, and outdoor environments.

Nice To Haves

Residential service plumbing experience, including the ability to handle both plumbing and drain calls.

Responsibilities

Perform residential drain cleaning, clearing, cable work, and hydro-jetting.
Diagnose and resolve drain and sewer issues throughout the home and from the home to the curb.
Operate small- and large-sized drain-cleaning machines and perform sewer camera inspections.
Identify sewer and drain concerns and recommend appropriate repair and replacement solutions.
Explain findings, service options, and recommendations clearly to customers, including their benefits.
Present estimates, sell recommended services, and obtain customer approval before beginning work.
Identify additional plumbing and drain service opportunities that meet customer needs.
Perform related plumbing service work when qualified, including removing and resetting toilets and P-traps as needed.
Complete accurate service notes, estimates, photos, and customer documentation using field service software.
Maintain truck inventory and equipment, and keep the work area clean and organized.
Follow safety procedures, protect customers’ homes, and deliver professional service on every call.
Communicate with customers, office staff, and team members, and address concerns promptly.
Participate in team meetings, technical training, and ongoing professional development.