Drain/Sewer Technician

Sila Services • New Castle, DE

1d • $35 - $40 • Onsite

About The Position

Burns & McBride is seeking an experienced Drain & Sewer Technician to provide residential drain and sewer services, with plumbing service work as appropriate. The role covers residential systems from inside the home to the curb and combines technical troubleshooting, customer service, and sales. The technician will use professional drain-cleaning and camera equipment, explain findings and service options, present estimates, and obtain customer approval before starting work. The company offers steady, year-round work, ongoing paid training, professional equipment, and opportunities for career advancement.

Requirements

• At least five years of hands-on drain-clearing experience.
• Experience diagnosing residential drain and sewer problems from inside the home to the curb.
• Proven ability to sell drain and sewer services and explain recommendations confidently.
• Strong customer service skills and ability to build trust with homeowners.
• Experience with cable machines, hydro-jetting equipment, and sewer cameras.
• Solid understanding of residential plumbing and drain systems.
• Strong diagnostic, problem-solving, and communication skills.
• Professional, customer-focused approach and commitment to quality workmanship.
• Ability to work independently, manage time effectively, and maintain accurate service records.
• Comfort using tablets, mobile applications, and field service software.
• Valid driver’s license with an acceptable driving record.
• Ability to perform physical work in basements, crawl spaces, bathrooms, and outdoor environments.

Nice To Haves

• Residential service plumbing experience; ability to handle both plumbing and drain calls.

Responsibilities

• Perform residential drain cleaning, clearing, cable work, and hydro-jetting.
• Diagnose and resolve drain and sewer issues throughout the home and from the home to the curb.
• Operate small- and large-sized drain-cleaning machines and conduct sewer camera inspections.
• Identify drain and sewer concerns and recommend appropriate repair or replacement solutions.
• Explain findings, service options, and recommendations clearly, including their benefits to customers.
• Present estimates, sell recommended services, and obtain customer approval before beginning work.
• Identify additional plumbing and drain service opportunities that meet customer needs.
• Perform related plumbing service work when qualified, including removing and resetting toilets and P-traps as needed.
• Complete accurate service notes, estimates, photos, and customer documentation using field service software.
• Maintain truck inventory and equipment, and keep the work area clean and organized.
• Follow safety procedures, protect customers’ homes, and provide professional service on every call.
• Communicate effectively with customers, office staff, and team members and address concerns promptly.
• Participate in team meetings, technical training, and ongoing professional development.

Benefits

• Competitive compensation of $35–$40 per hour with weekly pay.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Company-provided vehicle.
• Company phone or tablet.
• Uniforms provided.
• Professional drain-cleaning and camera equipment.
• Ongoing paid technical and customer service training.
• Year-round work.
• Career advancement opportunities.
• Supportive, team-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed