Drain and Sewer Sales Advisor
About The Position
As a Drain and Sewer Sales Advisor, you will listen to customers’ needs and work with them to determine suitable new equipment and service solutions. You will use sales skills, technical knowledge, and a customer-centric approach to drive sales, build relationships, and contribute to the company’s success. The role serves residential customers and involves customer consultations, on-site system assessments, proposals, coordination with installation teams, and maintaining accurate sales records. Compensation is performance-based, with stated earnings of $200,000–$250,000. Service Now/American Trenchless Technologies is locally owned and serves communities in Northern Illinois. Founded in 1949, the company provides HVAC, plumbing, sewer, and electrical services in Kane, DeKalb, DuPage, and Ogle Counties. The employer states that it employs certified technicians and is an equal opportunity employer.
Requirements
- Proven experience in drain and sewer sales, preferably in the residential sector.
- Strong sales ability and a record of achieving and exceeding sales targets.
- Technical knowledge of HVAC systems, products, and services.
- Excellent interpersonal and communication skills, including the ability to build rapport and establish trust with customers.
- Confident, persuasive presentation skills and the ability to explain complex HVAC concepts to homeowners.
- Customer-focused approach and commitment to service and satisfaction.
- Self-motivated, proactive, and results-oriented approach.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Proficiency with CRM software and other sales tools.
- Valid driver’s license and clean driving record.
- Strong customer service orientation and ability to communicate and develop relationships.
- Problem-solving and conflict-resolution abilities.
- Highly organized, able to act quickly while maintaining attention to detail.
- High standards of integrity.
Responsibilities
- Engage with residential customers in person, by phone, and by email to understand their drain and sewer service needs and offer suitable solutions.
- Conduct on-site assessments of customers’ drain and sewer systems, identify issues, recommend upgrades or repairs, and provide cost estimates.
- Present and explain product and service features and benefits, addressing customer concerns and objections.
- Prepare accurate, detailed proposals, contracts, and sales agreements.
- Collaborate with the installation team to support smooth project handoffs and customer satisfaction.
- Build and maintain relationships with new and existing customers to encourage loyalty and repeat business.
- Seek out and follow up on sales leads, referrals, and opportunities to expand the customer base.
- Stay current on industry trends, product knowledge, and advancements to provide informed recommendations.
- Meet or exceed sales targets and quotas.
- Maintain sales activity, customer interaction, and pipeline records using CRM software.
- Participate in sales meetings, training, and professional development opportunities.
- Work with the marketing team on sales campaigns, promotions, and lead-generation strategies.
Benefits
- Full medical, dental, and vision packages, including fully employer-paid options.
- 401(k) with company match.
- Leadership training connected to larger career opportunities.
- Continuous education stipends.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
