Drain Cleaning Specialist
About The Position
The Drain Cleaning Specialist is responsible for providing professional drain cleaning and sewer service for residential and commercial customers. This position handles drain stoppages, sewer backups, camera inspections, basic troubleshooting, customer communication, and clean, professional job completion. This role is ideal for someone who takes pride in solving problems, serving customers well, working safely, and leaving every job better than they found it. The right person will be reliable, customer-focused, mechanically inclined, and willing to take ownership of the full service experience from arrival through job completion.
Requirements
- Residential or commercial drain cleaning, plumbing, maintenance, or mechanical experience.
- Ability to use hand tools, power tools, and drain cleaning equipment safely, or a willingness to learn.
- Strong customer service and communication skills.
- Ability to work independently and take ownership of assigned calls.
- Ability to document work accurately and follow company procedures.
- Clean, professional appearance and respect for customer property.
- Valid driver's license and clean driving record.
Nice To Haves
- Experience with sewer cameras, line locating, jetting, or sewer/drain diagnostics.
- Experience with residential and light commercial flooring systems.
- Plumbing apprentice, journeyman, or related certifications preferred but not required.
- Experience with jetting, camera inspections, locating, or sewer diagnostics.
- Experience with ServiceTitan, Service Factor, or similar service software.
Responsibilities
- Perform residential and commercial drain cleaning services.
- Clear stoppages in sinks, tubs, floor drains, main lines, sewer lines, and other plumbing drainage systems.
- Use drain cleaning equipment, sewer machines, cameras, locating tools, and related service equipment safely and professionally.
- Communicate findings, options, and next steps clearly to customers.
- Document work performed with accurate notes, photos, and service information.
- Identify potential plumbing repair or replacement opportunities and communicate them through the proper process.
- Maintain a clean, organized service vehicle and properly care for company tools and equipment.
- Work with dispatch and customer service to provide timely, professional service.
- Follow company safety procedures and protect customer property while performing work.
- Represent Action with professionalism, honesty, and a service-first attitude.
Benefits
- Health insurance - Action pays up to 82% of the employee health insurance premium depending on plan selection. Multiple plan options and deductible amounts offered.
- Dental and Vision insurance
- Life and Accidental Death/Dismemberment insurance with guaranteed issue amount of $150,000 for new employees
- Short- and Long-Term Disability insurance
- Section 125 cafeteria Flexible Spending Account or Dependent Care Spending Account Plan for eligible medical, dental, vision, and dependent care expenses
- Critical illness insurance and Long-Term Care with Term Life Insurance
- Accident insurance
- Paid time off, paid holidays, and bereavement leave
- 401(k) retirement plan after one full year of employment with Action match from 1% to 4% of employee contributions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
