Draft and Dispute Specialist

PIONEER FEDERAL CREDIT UNION•Mountain Home, ID

2d•Onsite

About The Position

As a progressive financial institution, we are seeking a dynamic and enthusiastic individual to fulfill the role of Draft and Dispute Specialist at our Mountain Home Administrative Office. Candidates must be eligible for membership at Pioneer to obtain employment. Pioneer Federal Credit Union (Pioneer) takes our organization culture seriously, and every team member understands it is their responsibility to be a brand champion who plays a critical role in driving our members, business partners (internal and external), and their families to stronger financial futures. A part of everyone's role is to demonstrate a commitment to Pioneer's vision and mission, embody our core values, behaviors, and proactively contribute to our credit union's growth and progress. The Payment Services Department is a very diverse department focusing on many areas of payment processing within the credit union. Some of those areas include Automated Clearing House (ACH), Drafts, Wires, Remote Deposit Checks, Zelle, Card transactions and disputes, as well as Instant Issue cards. The Payment Services department also provides back-office support for team members, branches, and members with research, new starts and check payments received in the mail. Supports the Payment Services Manager and Lead Payment Services Specialist with meeting established goals for service, productivity and quality of work. The Draft and Payment Dispute Specialist will be primarily responsible for daily processing of drafts, Remote Deposit Checks (RDC) and payment services disputes, which includes but not limited to debit and credit disputes, fraudulent drafts and RDCs, ACH and Zelle disputes. The Draft and Payment Dispute Specialist will work with little to no supervision

Requirements

Minimum one year of similar or related experience.
A high school education or GED.
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships or soliciting cooperation.
Excellent communication skills required.
Excellent organizational and data entry skills with strong attention to details and accuracy.
Work independently while supporting a team environment.
10-key calculator, keyboard

Responsibilities

Process debit/credit, Zelle, draft, and ACH disputes presented by our membership in a timely manner to maintain and ensure compliance requirements. This will include, but is not limited to, validating appropriate data, creating new cases, and preliminary investigations from internal and external systems to pursue appropriate course of action.
Input and track all disputes to ensure they are completed without error.
Give and remove provisional credit as needed.
Pull in reports and send compliance letters as required by Regulation E.
Answer and make calls, IMs, and emailed questions from all other branches, departments or membership on a daily basis regarding disputes.
Process daily draft files and other daily processes that have been assigned by the Payment Services Manager and/or Lead Payment Services Specialist.
Provide support with flexible shifts to accommodate the possibility of extended operating hours as needed.
Acts as back-office support for all other areas within the department for branches, other departments or members as knowledge and time permits.
Learn, work with, and utilize programs and processes setup within the Payment Services department.
Supports the Payment Services team with calling members in regard to negative balances in the account, New Starts, and posting checks for specific accounts/loans received in the mail.

Benefits

An excellent compensation package starting at $19.25 (DOE)
An 8% Employer Matching dollar-for-dollar 401(k) program after Year One
Health, dental and vision insurance
Pioneer pays a minimum of 80% of the premiums for team members AND dependents
12 paid holidays including day after Thanksgiving for Team Member Appreciation Day
Accrue up to 16 days of Paid Time Off in Year One, plus Birthday and Work Anniversary Floating Holidays
PTO accrual increases with Pioneer seniority
Up to $300 in Interest-free Wardrobe Salary Advance available on Day One!
Up to $2,000 in Interest-free Technology Salary Advance
Up to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment
Up to $2,300 in Tuition reimbursement per semester
Childcare reimbursement up to $100 per child per month
So much more!