DR Shift MGR Cashiering

Rivers Casino Careers • Philadelphia, PA

1d • Onsite

About The Position

When assigned, manages casino cage employees settling banks and performing financial transactions for customers consistent with internal controls, policies and procedures and guest service standards. The Dual Rate Shift Manager Cage will work an entire shift as either a Supervisor Cashiering or Shift Manager Cage. If the employee is needed to work an additional shift within the same day, they may dual rate up/down to the Shift Manager Cage/Supervisor Cashiering position only after a shift close out has occurred. When assigned, manages cage cashiers, assisting with guest interactions and transactions as needed as well as the operations and settlement of banks within the department. Responds to guest issues, concerns and complaints in a courteous manner. Maintains confidentiality of all guests’ records and transactions. Writes and submits shift and other reports required to document shift activity such as customer complaints, worker and guest injuries and security incidents. Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations. Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs. Performs all other duties as assigned.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Three or more years of related money handling and supervisory experience.
• Excellent customer service and interpersonal skills.
• The ability to motivate staff through a teamwork approach.
• Proven leadership skills that include delegating as needed.
• Excellent communication skills, both written and oral.
• Ability to obtain and maintain all necessary licensing.

Nice To Haves

• Will primarily act as a Supervisor Cashiering, however, in the absence of a Shift Manager Cage, the Dual Rate Shift Manager Cage will perform the functions of the Shift Manager Cage.
• The Dual Rate Shift Manager Cage will work an entire shift as either a Supervisor Cashiering or Shift Manager Cage.
• If the employee is needed to work an additional shift within the same day, they may dual rate up/down to the Shift Manager Cage/Supervisor Cashiering position only after a shift close out has occurred.

Responsibilities

• Manages casino cage employees settling banks and performing financial transactions for customers.
• Assists with guest interactions and transactions as needed.
• Manages the operations and settlement of banks within the department.
• Responds to guest issues, concerns and complaints in a courteous manner.
• Maintains confidentiality of all guests’ records and transactions.
• Writes and submits shift and other reports required to document shift activity.
• Ensures compliance with regulatory controls both internal and external.
• Hires, trains and manages staff.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED