DR Bartender, The Smokehouse Coop (Full-Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC

21h•Onsite

About The Position

Create an entertainment environment for all guests. Provide courteous, friendly, and prompt Beverage service. This role involves taking beverage orders, preparing drinks, handling payments, and maintaining a clean and stocked bar area. The position also requires explaining casino facilities and services, encouraging participation in loyalty programs, and building relationships with guests. Additionally, the role includes monitoring guest alcohol consumption and adhering to liquor laws. For those in a supervisory capacity, responsibilities extend to ensuring product quality, improving service through feedback, resolving guest complaints, managing supply levels, assisting with reporting, developing procedures, creating schedules, conducting pre-shift meetings, managing end-of-shift banking, and ensuring accurate revenue capture. Supervisors also act as a communication liaison, manage comp requests, oversee shift operations, develop team members, enforce company policies, conduct inventories, and monitor asset control.

Requirements

A high school diploma or GED is required.
Six months of customer service experience is preferred.
RASP certification is required (can be completed within 30 days of hire).
Must demonstrate basic math skills.
Excellent guest service and communication skills are required.
Excellent interpersonal skills.
Willing to learn and be adaptable.
Attention to detail/observant.
Documented teamwork behaviors and attitudes.
Neat, professional appearance with excellent personal hygiene.
Must be able to complete cash and charge transactions.
Must be familiar with tray service.

Nice To Haves

Six months of customer service experience is preferred.

Responsibilities

Provide fast, friendly, professional beverage service to casino guests and beverage servers.
Work in an assigned area and pleasantly take beverage orders from guests.
Maintain a clean station at all times.
Answer questions about Harrah’s facilities and services.
Explain and encourage Caesars Rewards participation.
Accept payment and give change when necessary.
Present the check to the guest and acquire signatures when necessary.
Prepare beverages as ordered.
Build relationships with guests.
Maintain an upbeat personality for all interactions with guests and fellow Team Members.
Pick up trash, glasses, and litter in or out of the work area.
Keep the bar area clean and the workstation stocked in accordance with established health and safety guidelines.
Operate a cash register/POS system, ring the proper amount into the register, and give a guest or server the correct change.
Account for all cash, charge, and complimentary sales according to established procedure; maintain integrity of all financial controls and responsibilities.
Monitor guest consumption of alcohol and intervene as needed according to guidelines.
Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Commission and/or the NC ABC Commission.
Mentor Level 1 and Level 2 bartenders.
Work at any station as business demands.
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner.
Ensure that all food and beverage products served meet the established specifications and standards.
Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior.
Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all Team Members in service improvements.
Address service breakdowns and follow up to ensure guest satisfaction.
Resolve all guest complaints and relay to the manager.
Ensure that adequate supply levels are maintained.
Assist with department reporting and data analysis as required.
Responsible for the development and maintenance of department procedures and guidelines.
Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction.
Prepare schedules and station breakdowns.
Conduct pre-shift meetings to communicate important information.
Conduct end-of-shift banking functions.
Assist cashiers with voids and overrides.
Work with Finance and IT teams to ensure that all revenue is captured and reported in an accurate and relevant manner.
Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude.
Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next.
Serve as a communication liaison to subordinates and the Restaurant Manager.
Responsible for the timely delivery of comp requests from VIP services and other casino departments.
Responsible for the complete set-up and operation of each scheduled shift.
Complete end-of-shift logs in a timely and accurate manner.
Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards.
Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy.
Ensure service recovery activities.
Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale.
Enforce all appearance and uniform guidelines.
Monitor bartenders and other Team Members with cash to ensure proper cash handling procedures.
Conduct a physical inventory of barware and requisition replacement items as needed.
Ensure all Team Members are following the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board.
Monitor asset control of liquor bottles, draft, and bottled beer and wine.
Other duties as assigned.