DOT DOCR Program Manager (Reasonable Accommodations)

Grey Street Consulting.•Washington, DC

1d•Remote

About The Position

Grey Street Consulting, LLC (Grey Street), a leading small business provider of operational support services to Federal civilian and defense agencies, is seeking to hire a Program Manager (Reasonable Accommodations) to support our clients within the U.S. Department of Transportation (DOT), Departmental Office of Civil Rights (DOCR). DOT is located in SE Washington, DC, and this position is to be performed remotely. This position is contingent upon the award. The Program Manager will play a critical role in supporting the Agency’s reasonable accommodations program, its disability program managers, and accommodations case managers in reviewing reasonable accommodations requests; evaluating disability documentation, including medical information; and drafting decision letters recommending approval of the request, an alternative accommodation, denial of the request, or indicating that additional information is required. Services will be performed remotely off-site.

Requirements

Bachelor's or Master's degree in Human Resources, Law, Public Policy, or a related field.
Minimum 3–5 years of experience as a Program Manager or Team Lead, specifically serving as the primary liaison between a corporate office and a Federal Government client.
Technical expertise in applying relevant laws, regulations, and best practices related to reasonable accommodations processing and/or disability management.
Strong knowledge of assistive technology applications and devices.
Technical expertise in providing professional medical documentation review and analysis for the purpose of deciding reasonable accommodation requests.
Proficiency in providing administrative support as directed, including data collection, basic research, report preparation and analysis, and drafting and disseminating routine correspondence and other written material.
Demonstrated ability to understand and follow Standard Operating Procedures, agency policies, and directed instructions.
Strong professional interpersonal, teamwork, and customer service skills, including excellent written and oral communication abilities.
Demonstrated ability to adhere to strict confidentiality requirements.
Expert-level proficiency in Microsoft Teams, Zoom, or other federal-approved virtual platforms.
Operate a PC and phone in an office environment.
Work in a primarily sedentary position.
Perform some bending, light lifting, and carrying of equipment may be required.
Any additional office equipment that is required by the position.

Responsibilities

Primary point of contact for receiving, confirming, and tracking all assignments and cases. Acknowledges receipt of assignments within one business day.
Manages daily schedules for all contractor personnel to ensure efficient resource utilization and continuity of service for recurring tasks.
Supervises the performance of all assigned contractors and relays COR feedback on service quality to the Contractor’s corporate office.
Provides the COR with monthly projections of anticipated needs to assist the Government in determining funding requirements during Continuing Resolutions (CR).
Prepares and submits a "Pre-Draft Invoice" by the 15th of each month for COR review to ensure accuracy before formal submission.
Acts as the first point of contact for all internal corporate inquiries regarding payment status and funding.
Maintains availability during core business hours when the federal government is open (Monday – Friday, 8:00 AM – 5:00 PM Eastern Time) via phone, email, and virtual platforms.