Door Person - Kahler Grand Hotel

Kahler Hotels LLC•Rochester, MN

7h•Onsite

About The Position

The Kahler Grand is seeking a friendly, service-driven Door Person to join our team. This is a Part Time, hourly position with gratuity-earning potential. Ideal candidates enjoy creating memorable first impressions and delivering outstanding hospitality service.

Requirements

Possess strong customer service skills.
Possess strong written and verbal skills.
Ability to multi-task.
Ability to lift and carry up to 50 lbs.
Bending Frequently
Twisting Occasionally
Push/Pull Frequently
Standing Frequently
Walking Frequently

Nice To Haves

Previous hotel experience preferred.

Responsibilities

Greet customers immediately with a friendly and sincere welcome.
Retrieve guests items from cars, buses, vans, and carts.
Load luggage and packages onto a bell cart to transport to designated room.
Read and match luggage tags, write claim tickets and detach portion to give to guest.
Organize and store luggage as necessary in a designated area.
Escort guests to accommodations.
Visually inspect room and report deficiencies to housekeeping immediately.
Point out room features and directory for reference.
Deliver messages to meeting facilities and guest rooms upon request.
Listen and respond to guest inquiries.
Provide information regarding outlet hours, hotel services, and directions as needed.
Pick up and deliver guest laundry to and from guest rooms in a timely and accurate manner.
Deliver morning newspapers, VIP or Express Checkout packets, mail, packages, faxes, etc.
Maintain and post hotel reader boards and public area signage.
Clean and polish carts and other equipment as needed.
Input and retrieve data in a computer system.
Answer the Bell desk phone and provide information as needed.
Perform other duties as assigned by Supervisor.
Work varying shifts.