Door Guard / Gate Monitor
About The Position
This role involves monitoring passengers in high-traffic areas, directing them to appropriate lines, checkpoints, counters, or boarding areas. The position requires providing friendly and professional customer assistance, identifying and escalating operational issues, safety hazards, or service disruptions to leadership, and monitoring compliance with safety, security, and airport regulations. The Door Guard / Gate Monitor will also assist during irregular operations, flight delays, cancellations, and peak travel periods, maintaining professionalism and composure in high-volume and fast-paced environments. Other duties may be requested.
Requirements
- Ability to maintain professionalism and composure in high-volume and fast-paced environments
Responsibilities
- Monitor passengers in other high-traffic areas
- Direct passengers to appropriate lines, checkpoints, counters, or boarding areas
- Provide friendly and professional customer assistance to passengers
- Identify and escalate operational issues, safety hazards, or service disruptions to leadership
- Monitor compliance with safety, security, and airport regulations
- Assist during irregular operations, flight delays, cancellations, and peak travel periods
- Maintain professionalism and composure in high-volume and fast-paced environments
- Perform other duties as requested
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
