Door Attendant
About The Position
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. POSITION OVERVIEW The Hotel Doorman is the first point of contact for guests and plays a key role in creating a welcoming and positive first impression. This position is responsible for greeting guests, assisting with arrivals and departures, and ensuring a smooth flow of traffic at the hotel entrance.
Requirements
- High school diploma or equivalent preferred
- Previous hospitality or customer service experience is a plus
- Excellent communication and interpersonal skills
- Friendly, professional demeanor with strong guest service focus
- Ability to stand for extended periods and work outdoors in varying weather conditions
- Basic knowledge of local areas and attractions
- Ability to lift and carry luggage when required
- Strong customer service orientation
- Professional appearance and attitude
- Good problem-solving abilities
- Team player with a positive attitude
- Time management and multitasking skills
Responsibilities
- Greeting guests warmly upon arrival and departure
- Open doors for guests and assist with entering and exiting vehicles
- Assist guests with luggage and coordinate with bell staff when needed
- Provide information about hotel services, amenities, and local attractions
- Hail taxis, arrange transportation, and manage valet coordination if applicable
- Maintain awareness of the entrance area to ensure safety and cleanliness
- Handle guest inquiries and provide directions in a courteous manner
- Monitor and manage traffic flow at the hotel entrance
- Support security by observing and reporting any suspicious activity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
