Door Attendant

Four Seasons Hotels and Resorts•Nashville, TN

4d•Onsite

About The Position

The Door Attendant at Four Seasons Hotel and Private Residences Nashville serves as the first point of contact for guests and residents, setting the tone for an exceptional arrival and departure experience. This role is essential to delivering warm, polished, and intuitive hospitality while ensuring the smooth flow of activity at the hotel’s front drive.

Requirements

Previous experience in resort, hotel, or guest services preferred
Genuine passion for providing outstanding service to guests, residents, and team members
Ability to remain composed, organized, and responsive in a fast-paced environment
Strong work ethic, reliability, and sense of responsibility
Ability to lift up to 100 lbs and push carts weighing up to 200 lbs

Responsibilities

Greet guests and residents upon arrival and departure with professionalism, warmth, and genuine hospitality
Assist with luggage handling, including unloading, tagging, issuing claim tickets, and coordinating transfers with Bell Staff
Escort hotel guests to the Front Desk for check-in as needed
Maintain thorough knowledge of hotel services, amenities, and local attractions
Manage traffic flow at the front drive, directing vehicles, taxis, and valet operations efficiently
Provide directions, recommendations, and information about Nashville and surrounding areas
Assist guests with transportation needs, including hailing taxis and coordinating departures
Handle all guest interactions with discretion and professionalism, resolving inquiries or concerns promptly
Anticipate guest needs and accommodate special requests whenever possible