Donor Services Training Coordinator

Ochsner Health • New Orleans, LA

2d • Onsite

About The Position

This job assumes responsibility for and leads the daily operations of mobile blood bank personnel and processes; and performs quality control, operates computer, and other administrative duties per instruction of Supervisor. Maintains donor/patient/employee confidentiality; assumes responsibility for monitoring and evaluating the effectiveness of work activities; provides leadership and coordinates the resources of the mobile drive to achieve quality customer satisfaction, and will implement policies and procedures required for success. Supervises initiatives to improve processes, maximize efficiency, and serve internal and external customers, and maintain high employee morale. Performs all duties of a Blood Bank Tech and oversees donor reaction care by all staff, handles emergent donor reaction care, and ensures all donor reaction documentation and follow-up action is completed.

Requirements

• High School diploma or equivalent
• 7 years experience in a healthcare-related field
• Basic Life Support (BLS) from the American Heart Association
• Current Driver's License in the state of practice. Must have an excellent driving record to operate company owned vehicles.
• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Ability to effectively and professionally work with people from all backgrounds.
• Ability to work with and experience working with others plus the aptitude to be cross-trained in several disciplines, the ability to follow written/oral instructions and to follow established policies and procedures.
• Ability to and experience in decision making and delegating skills, also engaging employees while delivering service according to standards, take initiative for problem solving.
• Ability to work under stress and around normal conditions that exist at blood drives.
• Ability to provide leadership to employees within established customer service statistics and make improvement recommendations.
• Ability to have successes in achieving customer service excellence.
• Leadership skills and foster an environment of teamwork, professionalism, customer satisfaction, high performance, and mutual respect of others.
• Analytical skills necessary in order to perform calculations, operate donor collection equipment, computers and printers.
• Ability in and experience meeting deadlines, work independently, and set priorities.
• Ability to work flexible schedule, such as extended shifts.
• Ability to travel throughout and between facilities, and mobile locations.

Nice To Haves

• Previous experience in a supervisory or leadership capacity

Responsibilities

• Maintains Clinical Competency (Donor Selection/Phlebotomy, Automated collections, Donor Care).
• Performs Team Leader Role.
• Manages Professional Accountability.
• Exhibits Time Management/Organizational Skills.
• Performs Regulatory Compliance/Safety.
• Maintains Excellent Customer Service.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

• The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED