Donor Services Coordinator

Saving-Sight • Kcmo, MO

6d • Hybrid

About The Position

Step into a uniquely meaningful role as a Donor Support Specialist, where every conversation and medical chart review contributes to restoring sight and changing lives. The donation industry requires 24/7 coverage, even on holidays and weekends. Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff and seek diversity in our applicants. Saving Sight does not unlawfully discriminate based on any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote individuals who support the goals and mission of the organization. At this time, we are only able to consider candidates who do not require current or future sponsorship for employment authorization.

Requirements

• Excellent verbal communication and active listening skills; empathetic by nature.
• Strong technical skills, including Microsoft software, database management, and/or phone systems.
• Ability to multitask, adapt, and manage shifting priorities.

Nice To Haves

• Customer service, social work, insurance claims or healthcare industry experience is a plus!

Responsibilities

• Speak with donor families experiencing grief and guiding them through the donation process.
• Review donor's medical records, complete questionnaires, and communicate with medical staff to determine donor eligibility.
• Coordinate with funeral homes, medical examiner offices, and hospitals to dispatch Recovery Technicians to donor locations.
• Work independently and as a team to make critical decisions and solve problems relating to donation criteria.

Benefits

• Paid daily wellness breaks
• great benefits
• A flexible hybrid schedule where you choose your office days - 7 days per month!
• Rotating schedule means days off during the week to rest, recharge, or complete tasks outside of work.
• A supportive team culture - you're surrounded by co-workers who rally behind you during the challenging calls and night shifts.
• A meaningful role where your work makes an impact on someone else's life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed