Donor Services Supervisor

Goodwill of the Olympics & Rainier Region•Graham, WA

23h•Onsite

About The Position

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life. To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible. Position Summary: Donor Services Supervisors have direct supervision of all hourly staff who have access to the Attended Donation Center (ADC). They have responsibility with regard to total ADC supervision on a daily basis to meet the needs of the site and its donors.

Requirements

High School diploma or general education degree (GED)
Three years related experience in supervision or management with proven incremental supervisory advancement
Exceptional analytical, judgment, decision-making and communications skills
Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus
Valid First-Aid/ CPR card which meets OSHA and WISHA standards (may be obtained within 30 days of hire).
Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.
Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average.
Ability to apply concepts of basic algebra when working on spreadsheets.
Ability to create and manage departmental budget.
Knowledge and comfort using a computer, mouse, keyboard, 10-key, and touchscreen.
Ability to move through various screens in multiple software and use web-based platforms with ease.
Demonstrate cultural competence; specifically, awareness, attitude, knowledge, willingness and skills to work effectively with a culturally and demographically diverse population
Ability to read and interpret hard data and metrics.
Ability to write creatively and articulately with an emphasis on tact and diplomacy.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.

Responsibilities

Performs all opening and closing procedures and responsibilities
Ensure that the site is maintained at or above an acceptable level
Ensure the LP Audits are maintained at an acceptable level
Oversees supply management and ordering processes to ensure smooth site operations.
Ability to delegate work to appropriate employees.
Ensures building and functions are properly maintained; submits and monitors maintenance requests
Ensure security and safety systems are in working order, including but not limited to door locks, alarms, and incident reports
Be active in interviewing and onboarding new employees by following Goodwill's recruitment guidelines.
Serves as the security "captain" for assigned site location - works in cooperation with management and Loss Prevention to protect company assets from internal and external theft.
Ability to deliver exceptional customer service to a variety of customers.

Benefits

Medical, Vision, and Dental (M/V/D) insurance coverage for employees. We provide coverage for you, with a portion of the employee premium paid by Goodwill. Dependent coverage is available, with the cost being the responsibility of the employee
Accident & Life insurance options to ensure financial protection.
401(k) Retirement Plan
Vacation (1-4 Years: 80 hours annually)
10 paid Holidays annually
8 days prorated sick leave annually
Access to Childcare Benefits through Upwards
Parental leave covered by sick/vacation hours
All employees receive merchandise discounts
We strongly believe in promoting from within, and have multiple avenues for career growth