Coordinator, Donor Services

The ALS Association•St. Paul, MN

1d•Onsite

About The Position

The ALS Association is the largest ALS organization in the world. The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network of care and certified clinical care centers, and advocates for better public policies for people with ALS. The mission of the ALS Association is to make ALS livable and cure it. For more information about the ALS Association, visit our website at www.als.org This position is 100% onsite. Candidates must reside within the Minneapolis/St. Paul metro area to attend work office Monday – Friday, 9:00am – 5:00pm POSITION SUMMARY: Under the direction of the Director, Donor Services, the Coordinator, Donor Services is responsible for managing and maintaining constituent data received by The ALS Association through mail, email, and phone. This role processes incoming donations, including scanning checks, preparing deposit information for integration with the Association’s accounting system, and managing donor acknowledgment and notification correspondence. This position plays a critical role in ensuring the accurate, efficient, and timely processing of donations, while supporting responsive donor engagement. The Coordinator is essential to maintaining data integrity across systems and delivering a positive, seamless donor experience.

Requirements

Education and/or background in accounting or business-related experience totaling 1 year or more.
Data entry experience and superior attention to detail.
Proficiency in Microsoft Office Suite
Excellent organizational, interpersonal, and communication (written and verbal) skills.
Ability to work within deadlines, handle multiple tasks simultaneously, and recommend best practices.

Nice To Haves

Relevant experience in a not-for-profit organization is highly desirable.
Salesforce or CRM platform knowledge is preferred.

Responsibilities

Ensure the processing of all mail, checks, and cash.
Maintain the security of donations and checks.
Uphold the system of retention, rotation, and secure destruction of donation checks per Association policy.
Update biographical information in constituent records to maintain accurate constituent profiles.
Provide donor support utilizing platforms such as Salesforce, Fundraise Up, and Luminate Online.
Process checks and cash donations following special events.
Process incoming matching gift requests.
Provide follow-up to constituent outreach through phone, email, or mail.
Organize electronic and physical documentation records for multiple locations and departments.
Manage the filing, organization, and information sharing of legal documentation related to planned giving and grants.
Work collaboratively with the Manager, Donor Services to support the day-to-day hub operations and follow established donor services procedures.
May be required to attend occasional local association event(s) outside of scheduled hours.
Perform other duties as assigned.