Donor Services Associate

WFYI Indianapolis•Indianapolis, IN

About The Position

The position is responsible for providing essential support for various WFYI fundraising initiatives, including underwriting and other development revenue initiatives. Working closely with the development team, the position helps optimize WFYI’s member and sponsor experiences through coordinating cultivation events, managing donor communications, providing database support, and assisting with a wide spectrum of membership and sponsor activities. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To be successful in this position, an individual must be able to perform in a satisfactory manner the essential functions and responsibilities listed below. WFYI will provide reasonable accommodation for qualified individuals with disabilities, consistent with federal and state law. This role is responsible for providing administrative support for WFYI’s donor and sponsor cultivation efforts. Responsibilities include, but are not limited to: Developing and maintaining Donor communications, member services and customer support initiatives such as preparing gift acknowledgments, generating monthly thank you letters, tracking communications and providing prompt responses to donor questions and requests and coordinating mailings for added, lapsed, or renewing members Impact and stewardship materials WFYI’s case for support Quarterly impact stories to use for cultivation and engagement of donors and sponsors Reviewing membership and sponsor content online and in the media kit, keeping language, content, data and design up to date New materials across multi-media platforms that communicate the value of WFYI program outcomes, community benefits, and the value to donors and sponsors Standardized reporting Maintaining accurate donor records in databases Coordinating the planning and execution of donor and sponsor cultivation events, and fundraising campaigns and solicitations Coordinating volunteer support for donor or sponsorship projects Coordinating sponsor digital inventory, sponsor package fulfilments and providing post-event proof of performance requirements Supporting marketing initiatives, including coordinating requests for marketing assets and assisting marketing with related fulfillment Collaborating with interdepartmental teams to coordinate schedules, materials, and production for membership drives and member testimonials Perform all other duties as assigned WFYI’s team members, including this position, share essential functions and responsibilities based on available staffing, workload, expertise, and organizational needs.  Proposed solutions and process improvements are to be reviewed and approved in partnership with management prior to implementation.

Requirements

Bachelor’s degree in nonprofit management, communications, development or similar/related field
1-3 years of experience in nonprofit, development or related field
And/or equivalent experience or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities necessary to successfully perform the essential job functions of this position
Regulatory compliance needs, including charitable giving regulations and tax receipting standards
CRM Database management
Fundraising principles, including nonprofit development, stewardship, and donor cultivation strategies and techniques
Gift processing, including how to process various types of donations (checks, online, in-kind, stock)
WFYI’s Mission, Vision and Values
Data entry & accuracy, including exceptional attention to detail in entering and maintaining, high-volume gift data and constituent records
Interpersonal & communications, including excellent verbal and written skills for drafting acknowledgement letters, responding to inquiries, and donor stewardship
Technology, including mastery of Microsoft office suite (Word, Excel, Outlook, PowerPoint)
Project management, including the ability to manage mailings, event logistics, and donor recognition programs
Organizing, prioritizing and managing multiple tasks at once
Problem-solving, including ability to resolve donor issues, such as missing information or receipt inquiries
Adapt, bend and flex in a fast-paced ever-changing environment
Effectively communicate and interact with and motivate individuals and groups, includes being highly skilled with verbal/written communications and interpersonal interactions
Learn and grasp industry-related legal and regulatory requirements
Maintain confidentiality and handle sensitive information with discretion
Make recommendations to effectively solve problems, consistent with standards, practices, policies, procedures, regulations, and/or government law
Manage and analyze data accurately
Strong analytical skills with the ability to interpret and manipulate large data sets
Strong organizational and time-management abilities
Complete work at agreed-upon deadlines including the ability to prioritize and manage tasks efficiently and effectively
Excellent attention to detail and accuracy, with a focus on meticulous record- keeping
Focus on details, handle multiple tasks, and remain highly organized in a fast-paced environment
Work at WFYI’s main office location as needed, remote work more likely the exception rather than the rule
Work evening or weekend hours
Work independently

Nice To Haves

Experience with Canva
Donor CRM database
Event coordination
PowerPoint
Project management
Familiarity with public media

Responsibilities

Developing and maintaining Donor communications, member services and customer support initiatives such as preparing gift acknowledgments, generating monthly thank you letters, tracking communications and providing prompt responses to donor questions and requests and coordinating mailings for added, lapsed, or renewing members
Impact and stewardship materials WFYI’s case for support
Quarterly impact stories to use for cultivation and engagement of donors and sponsors
Reviewing membership and sponsor content online and in the media kit, keeping language, content, data and design up to date
New materials across multi-media platforms that communicate the value of WFYI program outcomes, community benefits, and the value to donors and sponsors
Standardized reporting
Maintaining accurate donor records in databases
Coordinating the planning and execution of donor and sponsor cultivation events, and fundraising campaigns and solicitations
Coordinating volunteer support for donor or sponsorship projects
Coordinating sponsor digital inventory, sponsor package fulfilments and providing post-event proof of performance requirements
Supporting marketing initiatives, including coordinating requests for marketing assets and assisting marketing with related fulfillment
Collaborating with interdepartmental teams to coordinate schedules, materials, and production for membership drives and member testimonials
Perform all other duties as assigned