Full-time Donor Services Manager

Houston Ballet•Houston, TX

8d•Onsite

About The Position

Houston Ballet seeks a customer-focused and detail-oriented Donor Services professional to help cultivate meaningful relationships with our supporters and enhance the donor experience. This role serves as a key liaison between Houston Ballet and its donors, ensuring contributors feel valued, informed, and connected to our artistic mission. Responsibilities include processing and acknowledging ticket exchanges, charitable contributions, managing donor records, fulfilling donor benefits, coordinating recognition opportunities, and providing exceptional service to patrons and supporters. The ideal candidate combines strong administrative and database management skills with a passion for the performing arts, helping to strengthen donor retention, support fundraising efforts, and foster a culture of philanthropy that advances Houston Ballet’s artistic excellence and community impact. This position requires some work time outside the normal business hours.

Requirements

Bachelor’s degree or higher degree required
Minimum of three years of professional development experience in a non-profit setting
Excellent verbal, written, and interpersonal communication skills
Attention to detail, excellent follow-through skills, and demonstrated ability to work in a fast-paced environment
A respect for confidentiality and professionalism
Ability to manage multiple tasks, prioritize work and be able to meet tight deadlines
Exceptional computer skills, including prior database, Word, and Excel experience

Nice To Haves

Prior dance experience or knowledge is helpful.
Tessitura database experience a significant plus.

Responsibilities

Collaborate across the organization to seamlessly coordinate all ticket exchanges, valet passes, and other benefits designed to enhance our donors' performance experience
Keep accurate and timely records in Tessitura related to donor giving and activities
Manage and fulfill requests for auction items from Trustees, donors, and community partners
Coordinate the submission of invoices and monitor expenses to support budget management and financial accuracy.
Supports recognition of donor birthdays and ensures supply of donor gifts.
Provide event support, such as staffing and set up
Participate in special projects or production fundraising as needed
Manage department-wide performance staff schedule
Operate as an integral member of the Development Department

Benefits

Comprehensive coverage for medical, dental, and vision care.
Plans with low-cost or zero monthly premiums.
Paid life and AD&D insurance.
Versatile spending accounts.
403(b) plan with a 5% annual contribution from Houston Ballet.
3 weeks of paid vacation.
10 paid sick days.
10 paid holidays.
Paid parental leave.
Access to online training and professional growth resources specific to arts management.
Discounted and complimentary tickets to ballet performances and other Houston theater district venues.
Exclusive partnerships with local businesses and eateries.
Access to on-site gym.
Counseling services through employee assistance plan.