Donor Services Coordinator (Nights)

Saving-Sight • Kcmo, MO

1d • Hybrid

About The Position

Step into a uniquely meaningful role as a Donor Services Coordinator, where every conversation and medical chart review contributes to restoring sight and changing lives. Every shift brings challenging conversations with those who have lost a loved one - every call and shift is different. A dynamic work environment where you'll learn continuously while using critical thinking and sound judgement skills. The donation industry requires 24/7 coverage, even on holidays and weekends.

Requirements

• Excellent verbal communication and active listening skills; empathetic by nature.
• Strong technical skills, including Microsoft software, database management, and/or phone systems.
• Ability to multitask, adapt, and manage shifting priorities.

Nice To Haves

• Customer service, social work, insurance claims or healthcare industry experience is a plus!

Responsibilities

• Speak with donor families experiencing grief and guiding them through the donation process.
• Review donor's medical records, complete questionnaires, and communicate with medical staff to determine donor eligibility.
• Coordinate with funeral homes, medical examiner offices, and hospitals to dispatch Recovery Technicians to donor locations.
• Work independently and as a team to make critical decisions and solve problems relating to donation criteria.

Benefits

• Paid daily wellness breaks
• great benefits
• A flexible hybrid schedule where you choose your office days - 7 days per month!
• Rotating schedule means days off during the week to rest, recharge, or complete tasks outside of work.
• A supportive team culture - you're surrounded by co-workers who rally behind you during the challenging calls and night shifts.
• A meaningful role where your work makes an impact on someone else's life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed