Donor Services Associate

Metropolitan Ministries•Tampa, FL

22d•$18 - $19

About The Position

About Us: If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. What we offer: · Salary: $17.50 - $18.50 · PTO is offered for part-time employees. Job Functions: The Donor Services Associate will be responsible for assisting with the accurate recording, tracking and acknowledgement of monetary donations. The Donor Services Associate is responsible for data integrity and quality service for donor inquiries. The Donor Services Associate will be expected to perform any of the following responsibilities but may have primary responsibility on some. Essential Responsibilities: SUPPORT THE CASH TEAM: Assist with the processing of gifts daily and overseeing weekly record updates as needed. Assist with both inbound and outbound mail including postage and delivery which may include operating the postage machine stamp, seal mail, picking up mail from our warehouse once per day, sorting of inbound mail, and delivery of daily mail on the Tampa campus. Assist with incoming phone calls in a friendly and helpful manner; other tasks as assigned. SUPPORT ADDITIONAL GIFT PROCEDURES: Assist with the producing and processing of receipts and thanking process which may include using the copy machine, inserter, and delivery to the USPS meeting the timelines acceptable to company standards; assist with processing special gift requests, i.e. tribute giving; assist in maintenance of donor records including the elimination of duplicate records and other database cleanup tasks. SUPPORT MM HOLIDAY EFFORTS: Assist with training and support of volunteers, seasonal employees and during the holiday season (Oct through Dec); assist with Donor Lane at the Tampa Tent if needed. Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan Must successfully demonstrate the following skills: Leadership, Problem Solving, Ability to perform multiple tasks, Prioritizing, Speed and Accuracy, Querying and Reporting, and Balancing. Must successfully demonstrate advanced computer skills and problem-solving ability with software.

Requirements

High School graduate and demonstrated proficiency with Microsoft Word, Excel, and Teams required.
Clerical skills including adding machine required.
1 to 2 years proven experience in a related field.
Must be able to work within a team framework
must be able to communicate effectively in English
proven dependability
demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity
ability to plan and organize work and attend to detail
ability to handle job related matters in a professional and diplomatic manner.
Must be comfortable working with office equipment and have a customer-service mind set
good phone speaking skills are paramount.
Requires heart for ministry and comfort working with poor and homeless families and individuals.
Must demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity.
Ability to work as part of a team within a multi-disciplinary framework.
Ability to stand and sit for long periods of time.
Ability to walk and climb stairs and to lift 20 lbs.
Physical, emotional, and spiritual stamina to handle job-related issues and stress.
Must be able to operate all components of a computer (keyboard, monitor, etc) for several hours at a time.
Must be able to carry about 40 pounds to and from postage machine and to post office.
Must demonstrate legal authorization to work in the United States.
Must pass applicable pre-employment background screening procedures.

Responsibilities

Assist with the processing of gifts daily and overseeing weekly record updates as needed.
Assist with both inbound and outbound mail including postage and delivery which may include operating the postage machine stamp, seal mail, picking up mail from our warehouse once per day, sorting of inbound mail, and delivery of daily mail on the Tampa campus.
Assist with incoming phone calls in a friendly and helpful manner; other tasks as assigned.
Assist with the producing and processing of receipts and thanking process which may include using the copy machine, inserter, and delivery to the USPS meeting the timelines acceptable to company standards
Assist with processing special gift requests, i.e. tribute giving
Assist in maintenance of donor records including the elimination of duplicate records and other database cleanup tasks.
Assist with training and support of volunteers, seasonal employees and during the holiday season (Oct through Dec)
Assist with Donor Lane at the Tampa Tent if needed.
Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan