Donor Services Administrator

Closer to Home Community Services•Calgary, AB

3d•CA$53,000 - CA$53,000

About The Position

This role drives the operational excellence, integrity, and strategic utility of Closer to Home’s CRM database. By bridging data management with donor stewardship, this role empowers the Fund Development team to optimize fundraising strategies, maintain exceptional donor relations, and ultimately maximize community impact.

Requirements

Knowledge of eTapestry and Raiser's Edge NXT CRM database management experience is required.
High degree of proficiency in the use of databases, project management tools, and data analytic tools.
Prospecting research experience.
Pipeline creation and management.
Proven excellent writing and verbal communication skills.
Proficiency in Microsoft Office and Google Suite required.
Ability to work well in both an independent capacity and in a team environment.
Organized, detail-oriented, and highly deadline-driven.
Completion of a Police Information Check and an Intervention Record Check upon hire and as requested.

Nice To Haves

Degree/Diploma from a relevant post-secondary program is preferred, however, a combination of education and experience will be considered.
Familiarity with knowledge APIs and self-serve automation tools is an asset.
Experience with relational database and object-oriented programming languages is an asset.

Responsibilities

Serve as database administrator, maintaining accurate, current, and confidential donor records.
Manage the Raisers Edge NXT database.
Ensure adherence to CRA tax receipt guidelines and update receipt templates as necessary.
Manage 3rd-party fundraising platforms and conduct monthly reconciliations with accounting (CanadaHelps, Benevity, JustGiving).
Lead an annual audit of the CRM database to ensure optimal record-keeping.
Handle key operational elements related to data management, structure, and governance.
Collaborate with data stewards, quality analysts, and governance stakeholders to ensure data accuracy, completeness, and compliance.
Develop and maintain data dictionaries, lineage diagrams, data catalogs, and documentation tools.
Provide guidance on data definitions, quality rules, access/security, retention/archival, and data ethics/privacy.
Employ analytics to identify and advance fundraising prospects through the donor pipeline.
Develop performance reporting tools and support a dashboard to monitor key metrics (including financial performance).
Conduct comprehensive analyses, highlighting key insights and recommendations for donor strategies and fundraising initiatives.
Lead or participate in organizational initiatives related to research, reporting, and analytics.
Contribute to measuring/tracking organizational metrics, identifying trends, and benchmarking.
Communicate effectively with donors, volunteers, and employees, delivering high-level customer service.
Monitor general donation inboxes.
Manage in-kind gift requests.
Assist the Fund Development team with general operations (mail-outs, executing funder benefits in agreements).
Generate donor segmentation reports to target and tailor communications for workplace partners.
Collaborate with Marketing to maintain logos for funder/partner pages, conduct quarterly audits, and liaise internally.
Maintain an understanding of organizational operations and aligning grant opportunities.
Review methodologies, procedures, and workflows; develop, implement, and train staff on techniques to improve efficiency.
Analyze and identify process-based improvements to support ongoing strategic initiatives.
Attend meetings, events, and perform other related duties as assigned.