Donor Relations Coordinator

Jupiter Medical Center•Lexington, MA

10d•Onsite

About The Position

The Donor Relations Coordinator works under the direction of the Donor Relations Director in providing assistance to current and potential donors, relationship building with internal and external constituents, and collaborating with Foundation team members. This role requires becoming well-versed in hospital services and amenities, providing administrative support to the Donor Relations team, and offering tours and collateral packets to prospective and existing donors. The position also involves writing, editing, and producing professional correspondence, ensuring a high-quality donor experience with empathetic problem-solving, and the ability to multi-task in a fast-paced environment while maintaining flexibility. A polished demeanor is essential for meeting with high-end donors and prospective donors. Proficiency in MS Word, Excel, and PowerPoint is required, with experience in Raiser’s Edge being preferable. The role includes maintaining accurate database entries, managing calendars for the Donor Relations team, preparing monthly expense reports, and the ability to prioritize and manage multiple tasks to deliver results under tight deadlines. The coordinator must be detail-oriented and capable of working both independently and as part of a team. Participation in a monthly call rotation, support for special projects and events, and performing other duties as assigned are also part of the role.

Requirements

Minimum of 3 years experience in hospitality, sales, or relationship building in a non-profit environment, healthcare environment.
Excellent customer service skills.
Attention to detail.
Superior organizational skills.
Ability to write, edit and produce professional correspondence and communications.
Ability to multi-task in a fast-paced environment, establish priorities and maintain flexibility.
Must be well-polished individual to meet with high-end donors and prospective donors.
Proficient in MS Word, Excel, PowerPoint.
Must be detailed-oriented and ability to work well both individually and as part of a team.
Requires sitting for long periods of time, also stooping, bending, standing, and stretching.
Must have manual dexterity for typing and computer data entry.
Able to work under a stressful environment, work independently, capable of making sound decisions, be detail oriented, alert, and self-motivated.
Ability to push/pull up to 40lbs., carry and lift up to 20lbs.
Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation.
TB/PPD Surveillance Program.
Maintenance of required professional licensing and/or certification(s).

Nice To Haves

Experience with Raiser’s Edge preferable.

Responsibilities

Provide assistance to current and potential donors.
Build relationships with internal and external constituents.
Collaborate with Foundation team members.
Become well-versed in hospital services and amenities offered.
Provide administrative support to Donor Relations team.
Provide tours and collateral packets to prospective and existing donors.
Write, edit and produce professional correspondence and communications.
Provide high quality donor experience with empathetic problem-solving resolutions.
Multi-task in a fast-paced environment, establish priorities and maintain flexibility.
Meet with high-end donors and prospective donors.
Maintain accurate and consistent entries to database.
Maintain calendars for Donor Relations team, including setting appointments and making specific meeting arrangements.
Prepare monthly expense reports.
Prioritize and manage multiple tasks and deliver results under tight deadlines.
Work well both individually and as part of a team.
Participate in monthly call rotation.
Support Special projects and events.
Perform other Duties as assigned.