Donor Care Technician - Mobiles

The Blood Connection•Pooler, GA

16h•Onsite

About The Position

Enhances and maximizes The Blood Connection donor experience by welcoming and registering donors as well as performing donor health history and physical assessment. This position has advancement opportunities which provides paid on-the-job training to become a Phlebotomist for The Blood Connection. As the first impression of the organization, must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection. Must have excellent customer service skills and must be able to work varied hours including working weekends. While not desirable and is avoided when possible, must be able to adapt to a work schedule that may change with less than 24 hours’ notice.

Requirements

High School Diploma or GED
Customer service experience preferred
Valid Driver’s License with no major infractions and dependable transportation
Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
Ability to work with all levels and in a diverse work environment
Ability to establish and effective working relationships with staff, management, and peers

Responsibilities

Greeting Donors and Guests: Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience. Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act. Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience.
Donor Eligibility: Assesses donor eligibility by performing computer verification. Screens prospective donors through medical history, mini physical, and testing results. Provides educational material.
Donor Collection: Performs the donor health history and physical assessment according to current standard operating procedures. Selects proper material for blood collection. Escorts donor through next phase of collection and ensures proper handoff to collections team member.
Maintaining Store Front Impression: Maintains facility appearance (organization and cleanliness of storefront donor areas) by assuring that all storefront areas are clean, inviting and free of debris during operational hours (between janitorial cleanings). Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances.
Liaising with Donors and Guests: Communicates the TBC vision of donor experience to patrons. Capable of conveying the organizational values. Capable of conveying the operational mission. Engages donors in conversation and makes them feel important. Stays “close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance. Reports to management all observations that may tarnish a donor’s experience. Immediately contacts management if the donor appears disgruntled or unsatisfied. Extends appreciation and gratitude to donors. Completes TBC Donation Experience Training.
Operational Responsibilities: Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficient. Provides professional, courteous, and prompt service. Performs reception and telephone duties as assigned. Performs donor collection support tasks (as indicated by appropriate training and release-to-task). Stocks donor screening room.
Miscellaneous: Participates in TBC sponsored blood drives and other special events. Other duties as assigned or required.