Donor Care Team Specialist

Publishing Concepts•Virginia Beach, VA

1d•Remote

About The Position

StoryCause, a division of Publishing Concepts, LP (PCI), is seeking a Donor Care Specialist to engage with donors through meaningful, authentic phone conversations. This role involves working with mid-level and planned giving donors, prospects, patients, and partner organization leadership to share the impact of their contributions, capture donor stories and motivations, invite them to events, express gratitude, and secure ongoing support. The position supports a diverse portfolio of nonprofit organizations across various sectors. The goal is to strengthen relationships and help make every donor a champion of the causes served.

Requirements

Must live in AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA
Minimum 1 year of total work history
Minimum High School Degree or equivalent
Taking personal accountability in every situation with intentional action and self-examination
Excellent verbal and written communication and organizational skills
Collaborating with your supervisor to identify performance trends and areas of opportunity to elevate your performance
Supporting your team and courageously approaching conflicts with optimism and resilience
Ability to engage donors in a conversational manner to draw out life events that motivate and define their generosity
Clearly present our partner’s cases for support in a compelling fashion, using the required language
Must be able to work a shift within the hours of 9:00 am CST - 8:00 pm CST (M-F)

Nice To Haves

4-year college degree

Responsibilities

Engage donors and prospects authentically in telephone conversations, emails, and notes
Share with donors in a concise and compelling way the impact of their generosity
Collect stories and conduct surveys for our partner organizations
Maintain high-touch professional care of donors, while maintaining 60 dials per hour
Connect with generous annual donors who have great relationships with our partners
Collaborate with your expert team to effectively serve our partners and donors
Support the Inside Sales Team by taking Inside Sales calls as needed to meet business demands
Be an active team participant and share feedback about what is or is not resonating with donors
Listen and react to what donors are sharing to motivate them to give