Donor Care Team Specialist

Publishing Concepts•Virginia Beach, VA

1d•Remote

About The Position

StoryCause is a proud division of Publishing Concepts, LP (PCI), a Fortune 100 Best Companies to Work for headquartered in Dallas, Texas. At PCI, our purpose is to capture, curate, and preserve the world's stories. Together with StoryCause, we expand this mission by helping nonprofits connect with their donors’ passions and motivations through innovative storytelling and engagement programs. Join us and experience a fun, dynamic workplace that celebrates our unique culture and shared purpose! StoryCause partners with nonprofits to deepen donor engagement by uncovering the personal stories that inspire giving. Through our innovative programs and proven expertise, we connect organizations with their donors’ motivations, passions, and potential, empowering nonprofits to build lasting relationships and drive impactful giving. At StoryCause, we believe every donor's story matters. By capturing these stories, we help nonprofits unlock deeper connections and achieve their missions with purpose and passion. Donor Care Specialist Description: As a Donor Care Specialist, you will engage with donors through meaningful, authentic phone conversations, ensuring every donor feels valued and informed. You will work with mid-level and planned giving donors, prospects, patients, and partner organization leadership to share the impact of their contributions, capture donor stories and motivations, invite them to events, express gratitude, and secure ongoing support. This role supports a diverse portfolio of nonprofit organizations across higher education, healthcare, human services, animal welfare, veteran services, and faith-based initiatives. Your work will directly strengthen relationships and help make every donor a champion of the causes we serve.

Requirements

Minimum 1 year of total work history
Taking personal accountability in every situation with intentional action and self-examination
Excellent verbal and written communication and organizational skills
Collaborating with your supervisor to identify performance trends and areas of opportunity to elevate your performance
Supporting your team and courageously approaching conflicts with optimism and resilience
Ability to engage donors in a conversational manner to draw out life events that motivate and define their generosity
Clearly present our partner’s cases for support in a compelling fashion, using the required language
Ability to listen and react to what donors are sharing to motivate them to give
Must be able to work a shift within the hours of 9:00 am CST - 8:00 pm CST (M-F)

Nice To Haves

4-year college degree (preferred)

Responsibilities

Engage donors and prospects authentically in telephone conversations, emails, and notes
Share with donors in a concise and compelling way the impact of their generosity
Collect stories and conduct surveys for our partner organizations
Maintain high-touch professional care of donors, while maintaining 60 dials per hour
Connect with generous annual donors who have great relationships with our partners
Collaborate with your expert team to effectively serve our partners and donors
Support the Inside Sales Team by taking Inside Sales calls as needed to meet business demands
Be an active team participant and share feedback about what is or is not resonating with donors