Donor Care Representative, Office Administration (contract)
About The Position
Make-A-Wish Canada is seeking a Donor Care Representative, Office Administration to join their team. This role is crucial in supporting the Make-A-Wish Canada Mission by delivering excellent customer service to donors via phone and email, and by providing essential office administrative support to staff and visitors. The position is also responsible for accurately and promptly entering all constituent and donor data into CRM systems, processing receipts, acknowledgments, and other stewardship communications. This is a full-time, onsite, 14-month contract position based in Vancouver.
Requirements
- Relevant post-secondary education or equivalent combination of training, education and work experience.
- Minimum 1-2 years of experience in a data entry environment. Database data entry & reporting required.
- 1-2 years of customer service experience.
- Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task to adhere to deadlines.
- Exceptional customer service, communication, and problem-solving skills.
- Ability to manage large volumes of data entry on an ongoing basis.
- Ability to handle highly confidential and sensitive information.
- Strong experience working with Microsoft Office applications required, especially Excel and Word.
- A clear Criminal Background Check will be required.
Responsibilities
- Provide exceptional customer service in the office and via phone and email, regarding a variety of fundraising, mission and stewardship inquiries.
- Manage office needs, including opening and closing the office daily, reception, and liaising with building management and internal stakeholders.
- Responsible for accurate data entry and management into customer relationship management systems (Donor Drive & Salesforce) as it relates to entering donations, updating payments and updating/adding constituent records across Make-A-Wish Canada.
- Provide administrative support to the regional fundraising directors.
- Maintain positive and collaborative relationships with internal team members to ensure donations are accurately reviewed and completed in a timely manner.
- Facilitate the issuance of tax receipts (original/replacements), acknowledgement cards, and other stewardship communications.
- Maintain integrity of CRM system by complying with data integrity standards and policies.
- Work closely with the Revenue Development, Finance and CRM Systems teams.
- Other duties as assigned.
Benefits
- Group health and dental premiums which are fully covered by the Foundation
- Wish paid hours
- Annual vacation starting at three weeks
- Additional paid leaves
- Work/life balance and flexibility
- Employee Wellness Program
- Corporate discounts
- Continuous learning, development and internal training opportunities
- Fun employee activities, contests, and more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
