Donor Care Representative, Office Administration (contract)

Make-A-Wish Canada / Rêves d'enfants Canada • Vancouver, BC

5d • CA$45,000 - CA$50,000 • Onsite

About The Position

Make-A-Wish Canada is seeking a Donor Care Representative, Office Administration for a 14-month contract position. This role is crucial in supporting the Make-A-Wish Canada Mission by providing excellent customer service to donors via phone and email, and offering administrative support to staff and visitors. The position involves accurately and promptly entering constituent and donor data into CRM systems, processing receipts, acknowledgments, and other stewardship communications. The role is based in Vancouver and is a full-time, onsite position.

Requirements

• Relevant post-secondary education or equivalent combination of training, education and work experience.
• Minimum 1-2 years of experience in a data entry environment. Database data entry & reporting required.
• 1-2 years of customer service experience.
• Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task to adhere to deadlines.
• Exceptional customer service, communication, and problem-solving skills.
• Ability to manage large volumes of data entry on an ongoing basis.
• Ability to handle highly confidential and sensitive information.
• Strong experience working with Microsoft Office applications required, especially Excel and Word.
• A clear Criminal Background Check will be required.

Responsibilities

• Provide exceptional customer service in the office and via phone and email, regarding a variety of fundraising, mission and stewardship inquiries.
• Manage office needs, including opening and closing the office daily, reception, and liaising with building management and internal stakeholders.
• Responsible for accurate data entry and management into customer relationship management systems (Donor Drive & Salesforce) as it relates to entering donations, updating payments and updating/adding constituent records across Make-A-Wish Canada.
• Provide administrative support to the regional fundraising directors.
• Maintain positive and collaborative relationships with internal team members to ensure donations are accurately reviewed and completed in a timely manner.
• Facilitate the issuance of tax receipts (original/replacements), acknowledgement cards, and other stewardship communications.
• Maintain integrity of CRM system by complying with data integrity standards and policies.
• Work closely with the Revenue Development, Finance and CRM Systems teams.
• Other duties as assigned.

Benefits

• Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
• A collaborative team environment where you feel valued and inspired
• An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, & Wish paid hours
• Annual vacation starting at three weeks & additional paid leaves
• Work/life balance and flexibility
• Employee Wellness Program
• Corporate discounts
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed