Donation Support Coordinator - 3rd Shift - Portland, OR

HR Recruiting Team•Portland, OR

3d•Onsite

About The Position

This position is responsible for coordinating organ and tissue donation cases. The role involves obtaining medical information from hospital staff and organ procurement organizations to assess potential donors. The coordinator will manage communication with various entities such as hospitals, funeral homes, and coroner's offices, ensuring all donation-related activities are handled professionally and accurately. Additionally, the position requires guiding donor families through the necessary paperwork via phone.

Requirements

High school diploma or equivalent.
Ability to type a minimum of 41 words per minute.
Proficient knowledge of computers and business equipment.
Experience in an applicable field (e.g. funeral home, emergency dispatcher, crisis hotline, call center, medical assisting, etc.), or completed coursework in health and science fields.

Nice To Haves

Associate degree or higher.
Experience in a clinical health care field, tissue bank, or social work setting involving case management.
Certified Tissue Bank Specialist (CTBS).
Demonstrated ability to work in a fast-paced, team-oriented environment while managing competing tasks and demands.
Demonstrated ability to use critical thinking skills with the ability to synthesize information from many sources and regulations.
Demonstrated ability to handle sensitive situations with poise, tact, and confidentiality.
Demonstrated ability to provide exceptional customer service.

Responsibilities

Conducts preliminary screening of referrals for potential donation in a timely and professional manner.
Obtains necessary screening information from reporting hospital/coroner staff and accesses electronic medical records.
Collects, accurately interprets, and electronically documents information regarding donor medical and social history.
Evaluates donor eligibility based on current policies and regulations.
Screens medical information with Director and/or Medical Director as required.
Offers the opportunity of donation to potential donor families and completes all necessary paperwork with the legal authorizing person.
Facilitates the donation process for donor families and recovery teams.
Provides prompt updates to funeral homes, hospital staff, coroner’s offices, and other required persons.
Liaises with organ teams to collaborate the facilitation of organ, tissue, and/or eye donation.
Provides after-hours services for internal and external customers.
Performs other duties as assigned.