Supervisor, Donation Support
EVERSIGHT•Ann Arbor, MI
•$23 - $28•Hybrid
About The Position
The Supervisor, Donation Support Center is responsible for day-to-day support of the Donation Support Center. Eversight’s mission is to restore sight and prevent blindness through the healing power of donation, transplantation and research. For more than 75 years, Eversight has enabled donors and their families to give the gift of sight. We ensure that their gifts transform the lives of those suffering from blindness, and advance new treatments and cures for blindness.
Requirements
- Must possess a valid driver’s license.
- Reliable transportation is necessary.
- This is a hybrid position, with requirement for on-site office days.
Nice To Haves
- Undergraduate studies in related field preferred.
- Experience as a Coordinator, Donation Support preferred but not required.
- Prior supervisory experience in a clinical or contact center setting preferred.
- Ability to communicate effectively and provide constructive feedback.
- Critical thinking and time management to execute a variety of complex tasks.
- Ability to interact professionally with peers and outside constituents.
Responsibilities
- Demonstrate clinical competency to perform frontline department tasks; serve as a resource on these tasks
- Competently perform all duties of the department employees, including providing weekend/holiday coverage
- Maintain professional relationships with physicians, physician staff, hospital/surgical center staff, peers, other eye banks, and other agencies
- Assist the manager with hiring, training and oversight of staff performance.
- Responsible for problem resolution, monitoring and delegation of Donation Support Center workflow
- Oversee the development, maintenance, and management of monthly staff schedules to ensure appropriate shift coverage and operational staffing requirements are consistently met
- Responsible for completion of Donation Support center quality assessments
- Provide continuing education and coaching to staff
- Observe strict confidentiality of donor and recipient information
- Demonstrate a commitment to the Mission and Values of Eversight
Benefits
- Medical, dental and vision insurance
- Generous paid time off
- 403(b) retirement plan with company match
- Tuition reimbursement
- Paid parental leave & more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
