Donation Processor and Recriver - Buffalo

Hearts for the Homeless•Buffalo, NY

1d•Onsite

About The Position

Hearts Thrift Stores is hiring a Donation Processor and Receiver to support the daily flow of donated goods from donors to the sales floor at its Buffalo warehouse. The role helps keep stores running efficiently while providing donors with a positive and respectful experience. The position involves receiving, sorting, pricing, tagging, and staging donated merchandise; assisting donors; supporting volunteers; and maintaining organized work areas.

Requirements

Reliable and punctual, with consistent attendance.
Ability to work in a fast-paced environment.
Comfortable standing for extended periods.
Ability to lift up to 35 pounds.
Strong customer service and communication skills.
Ability to work independently and as part of a team.
Basic computer skills, including POS systems, email, Google Docs, and Microsoft Word.
High school diploma or GED preferred.

Nice To Haves

Retail or sales experience preferred.
Experience working with volunteers is a plus.

Responsibilities

Receive, sort, and price donated items for retail sale.
Greet and assist donors in a friendly, professional manner.
Help unload donations and issue donation receipts.
Share the Hearts Thrift Stores mission and thank donors for their support.
Screen donations and follow company guidelines for accepted and prohibited items.
Identify quality merchandise and work with management on pricing when needed.
Tag and stage merchandise for the retail team.
Track and report daily production numbers and communicate any challenges.
Keep donation, processing, and staging areas clean and organized.
Assist with inventory needs and supply restocking.
Provide clear direction when working with volunteers.
Follow company policies, procedures, and code of conduct.
Perform other duties as assigned.