Donation Processing Specialist

Habitat For Humanity Can•Toronto, ON

About The Position

Habitat for Humanity Canada envisions a world where everyone has a safe and decent place to live. They implement a holistic approach to housing solutions, believing that safe and resilient housing leads to increased employment quality and income, better educational opportunities, improved health, and contributes to environmental sustainability. Their culture fosters and builds equity through affordable housing by fully integrating diversity and inclusion, ensuring every individual feels safe, encouraged, valued, heard, and respected. Reporting to the Senior Database Manager, the Donation Processing Specialist plays a key administrative role, supporting the overall fundraising goals of the organization by providing accurate and timely donation processing support to Habitat Canada’s fundraising team. As part of the communications and partnerships team, the specialist is a highly detail-oriented individual with a critical degree of accuracy regarding donation processing. Internally, the incumbent will work closely with the database manager and finance team along with an external donation processing agency, collaboratively ensuring a seamless and efficient back-office workflow.

Requirements

High school diploma or higher.
Minimum 3 years of experience in donation processing.
Prior work experience with Raiser’s Edge and RENXT, Luminate Online or other database management (gift entry, data maintenance, query, and database administration skills) required.
Experience using import tools, particularly Omatic.
Strong computer literacy, including proficiency in Microsoft Office Suite required.
Knowledge of CRA rules for receipting.

Nice To Haves

Attention to detail and high vigilance for accuracy.
Ability to work well independently
A natural seeker of process optimization, able to identify opportunities to streamline and create effective workflows.
Strong analytical, research, and methodical thinking abilities.
Excellent interpersonal, written and verbal communications skills.

Responsibilities

Responsible for reviewing, entering, and posting all gifts in Raiser’s Edge
Processing cheque, cash, credit card payments and EFT for one-time giving as well as monthly donations, according to standard procedures.
Importing donations.
Managing automatic payments schedules for pledge payments, processing individual credit card payments via the schedule set by the donor.
Accurately processes all online donations from a variety of donation platforms (LuminateOnline, Canada Helps, Benevity, Online Express, FundraiseUp).
Responsible for resolving all issues related to Blackbaud Merchant Services credit card transactions, i.e., refunds, errors, declines, and invalid credit cards.
Create and send AccPac imports to finance department for all bank statement lines.
Manage the donations@ inbox, triaging and responding to donor inquiries.
Addresses donor-related escalations from external vendor, i.e., monthly cancelations, duplicate receipts.
Performs other duties as required.