Donation Express Attendant

Goodwill Industries of Middle Tennessee•Spring Hill, TN

About The Position

The Donation Express Attendant supports consistent daily donation acquisition at Donation Express Centers (DECs). The attendant represents Goodwill’s commitment to hospitality by assisting donors promptly and courteously as they unload donations and by providing receipts. The role also safeguards donations by sorting and packing items into appropriate receptacles and maintains a clean, organized area in and around the donation center.

Requirements

Must be able to lift and carry more than 50 pounds.
Must be able to push and pull loads weighing more than 50 pounds.
Must work with people in a professional manner.
Must be self-motivated and able to work independently toward agreed-upon goals and objectives.
Must be able to read, write, and perform simple addition to complete required paperwork.
Must maintain a consistently mature, neat, and clean image for Goodwill Industries.
Must be able to work without constant supervision.
Must be able to distinguish acceptable from unacceptable donations and communicate this to donors.
Must provide personal transportation to assigned donation centers.
Must have excellent interpersonal skills and relate well to clients, employees, and other people.

Nice To Haves

One year of experience working with the public is desired.
Experience working outdoors is preferred.

Responsibilities

Provide courteous, appreciative customer service to donors, including greeting them promptly and cheerfully, providing donation receipts, and handling donations with care.
Maintain prompt and consistent attendance, work scheduled hours, and open and close the site on schedule.
Graciously decline donations when appropriate in accordance with Goodwill policy for non-acceptable items.
Sort and secure donations as directed by the Director of Donations, DEC Manager, and Supervisors.
Accurately record donations and complete daily donation summary sheets in a timely manner.
Call in the donor count each workday to communicate donation center activity.
Organize the DEC supply table and promptly communicate collection center needs or hazards to a Supervisor.
Assist transportation staff with sweeps and trailer exchanges where applicable.
Maintain a clean and safe work environment by sweeping and picking up inside the DEC and in the immediate outdoor area and on the property.
Attend mandatory DEC meetings designated by the Supervisor.
Distribute Goodwill flyers, handouts, and other written information to donors as directed by management.
Continually and effectively communicate Goodwill’s mission to donors.
Comply with company policies and procedures and legal requirements.
Perform other duties as assigned by management.